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1X EL1 Salesforce Senior Support Engineer

3 months ago

Richmond, Australia Softtest pays pty ltd Full time

Australian Citizens residing in Australia only respond.

Duties

Maintain and configure Service Cloud, Health Cloud and Digital Experience applications

Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.

Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures

Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity

Deployment of changes via existing DevOps framework

Perform interrogation of various log sources to investigate issues

Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users

Develop and maintain documentation on processes and configuration

Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.)

Work within an Agile delivery methodology

Troubleshooting API and integration issues with different applications e.g. Mulesoft.

Development of meaningful event monitoring and alerting

Knowledge transfer and training within the team

Address each selection criteria.

Essential criteria

1. More than 5 years experience within Salesforce eco-system.

2. Experience/Exposure with Salesforce Industries including Omni Studio

3. Exposure to OOP and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.

4. Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder

5. Demonstrable strong problem-solving and trouble-shooting skills, patience, and an understanding of how their role impacts the overall customer experience is essential.

Desirable criteria

1. Platform Developer 1 Certification or Omnistudio Certification.

2. Exposure to HTML, CSS and JavaScript is added advantage

3. Work within an Agile delivery methodology.