Subject Matter Expert, Passenger Services
1 month ago
Brisbane International Airport
The purpose of a Subject Matter Expert (SME) is to deliver and oversee the formal buddy training program and conduct assessments within a specific subject area to both new and existing staff. This may be achieved through a combination operational functions and administrative procedures.
When acting in the role of SME your responsibility is in addition to your role of Passenger Services Delivery Agent. You will be supporting the training team by delivering content specific training programmes in accordance with the guidelines provided by the Passenger Services Training Manager.
About us:
At dnata Ground Handling Brisbane, we play a vital part of airport operations, providing comprehensive services to airlines and passengers. Our team manages everything from ramp handling, baggage services, and aircraft loading to passenger assistance and safety. We pride ourselves on delivering seamless, safe, and efficient ground services that keep flights on time and operations running smoothly. If you're passionate about aviation and thrive in a dynamic environment, dnata Brisbane offers the perfect opportunity to grow and excel in the industry.
Position Overview:
Communication
- Communicate regularly with the training team on issues relating to training requirements, outcomes, resources, personal development, and other issues relating to the specified subject
- Provide feedback on training processes, materials and assist in developing new material/resources
- Build and maintain rapport with both new and existing team members
Training
- Ensure all SME Training is conducted as required in a professional manner in accordance with local port requirements and dnata National Curriculum, utilising only approved training resources, as directed by the Passenger Services Manager
- Conduct on the job training and competency assessment as directed by the Passenger Services Training Manager
- Ensure dnata training standards are upheld throughout the conduct of training, and evaluate upon completion
- Ensure that all required training documentation is completed and submitted in accordance with dnata National Curriculum and customer requirements.
Compliance
- SMEs are to liaise with the training team when conducting training to ensure requirements are compliant, customer specific and all materials are current
Selection Criteria:
- Qualified and experienced in specified subject matter
- Ability and willingness to deliver dnata training and assessment as per curriculum requirements
- Ability to contribute to follow and provide feedback on training plans
- Complete dnata’s internal Subject Matter Course and complete assessment
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