Subject Matter Expert, Passenger Services Specialist

2 weeks ago

Pinkenba, Queensland, Australia dnata Full time

The role of Subject Matter Expert (SME) is crucial in delivering and overseeing the formal buddy training program and conducting assessments within a specific subject area to both new and existing staff. This involves a combination of operational functions and administrative procedures.

As an SME, your responsibility is in addition to your role of Passenger Services Delivery Agent. You will be supporting the training team by delivering content-specific training programs in accordance with the guidelines provided by the Passenger Services Training Manager.

About Us:

Dnata Ground Handling Brisbane plays a vital part in airport operations, providing comprehensive services to airlines and passengers. Our team manages everything from ramp handling, baggage services, and aircraft loading to passenger assistance and safety. We pride ourselves on delivering seamless, safe, and efficient ground services that keep flights on time and operations running smoothly.

Key Responsibilities:

  • Communicate regularly with the training team on issues relating to training requirements, outcomes, resources, personal development, and other issues relating to the specified subject.
  • Provide feedback on training processes, materials, and assist in developing new material/resources.
  • Build and maintain rapport with both new and existing team members.

Training and Compliance:

  • Ensure all SME training is conducted as required in a professional manner in accordance with local port requirements and dnata National Curriculum, utilizing only approved training resources, as directed by the Passenger Services Manager.
  • Conduct on-the-job training and competency assessment as directed by the Passenger Services Training Manager.
  • Ensure dnata training standards are upheld throughout the conduct of training, and evaluate upon completion.
  • Ensure that all required training documentation is completed and submitted in accordance with dnata National Curriculum and customer requirements.

Selection Criteria:

  • Qualified and experienced in specified subject matter.
  • Ability and willingness to deliver dnata training and assessment as per curriculum requirements.
  • Ability to contribute to follow and provide feedback on training plans.
  • Complete dnata's internal Subject Matter Course and complete assessment.

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