Subject Matter Expert, Passenger Services Specialist

3 weeks ago

Pinkenba, Queensland, Australia dnata Full time
Job Description

The role of Subject Matter Expert (SME) is to deliver and oversee the formal buddy training program and conduct assessments within a specific subject area to both new and existing staff. This may be achieved through a combination of operational functions and administrative procedures.

As an SME, you will be responsible for supporting the training team by delivering content-specific training programs in accordance with the guidelines provided by the Passenger Services Training Manager.

About Us:

Dnata Ground Handling Brisbane plays a vital part of airport operations, providing comprehensive services to airlines and passengers. Our team manages everything from ramp handling, baggage services, and aircraft loading to passenger assistance and safety. We pride ourselves on delivering seamless, safe, and efficient ground services that keep flights on time and operations running smoothly.

Key Responsibilities:

  • Communicate regularly with the training team on issues relating to training requirements, outcomes, resources, personal development, and other issues relating to the specified subject
  • Provide feedback on training processes, materials, and assist in developing new material/resources
  • Build and maintain rapport with both new and existing team members

Training and Compliance:

  • Ensure all SME training is conducted as required in a professional manner in accordance with local port requirements and dnata National Curriculum, utilizing only approved training resources, as directed by the Passenger Services Manager
  • Conduct on-the-job training and competency assessment as directed by the Passenger Services Training Manager
  • Ensure dnata training standards are upheld throughout the conduct of training, and evaluate upon completion
  • Ensure that all required training documentation is completed and submitted in accordance with dnata National Curriculum and customer requirements

Selection Criteria:

  • Qualified and experienced in specified subject matter
  • Ability and willingness to deliver dnata training and assessment as per curriculum requirements
  • Ability to contribute to follow and provide feedback on training plans
  • Complete dnata's internal Subject Matter Course and complete assessment

  • Subject Matter Expert

    1 week ago

    Pinkenba, Queensland, Australia dnata Full time

    Job Summary:Brisbane International Airport is seeking a highly skilled Subject Matter Expert to deliver and oversee the formal buddy training program and conduct assessments within a specific subject area.About the Role:As a Subject Matter Expert, you will be responsible for delivering content-specific training programs in accordance with the guidelines...

  • Subject Matter Expert, Passenger Services

    2 weeks ago

    Pinkenba, Queensland, Australia dnata Full time

    Brisbane International AirportThe purpose of a Subject Matter Expert (SME) is to deliver and oversee the formal buddy training program and conduct assessments within a specific subject area to both new and existing staff. This may be achieved through a combination operational functions and administrative procedures.Key Responsibilities:Deliver and oversee...

  • Subject Matter Expert, Passenger Services Specialist

    2 weeks ago

    Pinkenba, Queensland, Australia dnata Full time

    The role of Subject Matter Expert (SME) is crucial in delivering and overseeing the formal buddy training program and conducting assessments within a specific subject area to both new and existing staff. This involves a combination of operational functions and administrative procedures.As an SME, your responsibility is in addition to your role of Passenger...

  • Subject Matter Expert, Passenger Services Specialist

    3 weeks ago

    Pinkenba, Queensland, Australia dnata Full time

    Brisbane International AirportThe purpose of a Subject Matter Expert (SME) is to deliver and oversee the formal buddy training program and conduct assessments within a specific subject area to both new and existing staff. This may be achieved through a combination of operational functions and administrative procedures.When acting in the role of SME, your...

  • Subject Matter Expert

    3 weeks ago

    Pinkenba, Queensland, Australia dnata Full time

    The role of Subject Matter Expert (SME) at dnata Ground Handling Brisbane is to deliver and oversee the formal buddy training program and conduct assessments within a specific subject area to both new and existing staff. This may be achieved through a combination of operational functions and administrative procedures.As an SME, your responsibility is in...

  • Subject Matter Expert

    2 weeks ago

    Pinkenba, Queensland, Australia dnata Full time

    Brisbane Airport OperationsThe role of Subject Matter Expert (SME) is to deliver and oversee the formal buddy training program and conduct assessments within a specific subject area to both new and existing staff. This may be achieved through a combination of operational functions and administrative procedures.As an SME, your responsibility is in addition to...

  • Subject Matter Expert Passenger Services Specialist

    1 month ago

    Pinkenba, Queensland, Australia dnata Full time

    About the RoleWe are seeking a highly skilled Subject Matter Expert to join our Passenger Services team at dnata Ground Handling Brisbane. As a Subject Matter Expert, you will play a vital part in delivering and overseeing the formal buddy training program, conducting assessments, and supporting the training team.Key ResponsibilitiesDeliver and oversee the...

  • Subject Matter Expert

    4 weeks ago

    Pinkenba, Queensland, Australia dnata Full time

    About the RoleWe are seeking a highly skilled and experienced Subject Matter Expert to join our team at dnata Ground Handling Brisbane. As a Subject Matter Expert, you will play a vital role in delivering and overseeing the formal buddy training program and conducting assessments within a specific subject area.Key ResponsibilitiesDeliver and oversee the...

  • Subject Matter Expert Passenger Services Specialist

    1 month ago

    Pinkenba, Queensland, Australia dnata Full time

    About the RoleWe are seeking a highly skilled and experienced Subject Matter Expert to join our team at dnata Ground Handling Brisbane. As a Subject Matter Expert, you will play a vital part in delivering and overseeing the formal buddy training program and conducting assessments within a specific subject area.Key ResponsibilitiesDeliver and oversee the...

  • Subject Matter Expert

    1 week ago

    Pinkenba, Queensland, Australia dnata Full time

    The primary objective of this role is to oversee and deliver the formal buddy training program, ensuring that subject matter expertise is effectively shared with new and existing staff. This involves a combination of operational functions and administrative procedures, with a focus on delivering high-quality training programs in accordance with the...

  • Airport Operations Specialist

    3 weeks ago

    Pinkenba, Queensland, Australia dnata Full time

    Airport Operations SpecialistThe Passenger Services team at dnata Ground Handling Brisbane plays a vital part in airport operations, providing comprehensive services to airlines and passengers. As an Airport Operations Specialist, you will be responsible for delivering and overseeing the formal buddy training program and conducting assessments within a...

  • Aerospace Training Specialist

    14 hours ago

    Pinkenba, Queensland, Australia dnata Full time

    dnata Ground Handling Brisbane is a leading provider of airport services, delivering comprehensive solutions to airlines and passengers.We are seeking an Aerospace Training Specialist to join our team, playing a vital part in the delivery of seamless, safe, and efficient ground services.About UsWe pride ourselves on being a dynamic and forward-thinking...

  • Passenger Services Delivery Agent

    3 weeks ago

    Pinkenba, Queensland, Australia dnata Full time

    Job Title: Passenger Services Delivery AgentBrisbane Airport, QLDdnata is seeking a motivated and passionate individual to join our team as a Passenger Services Delivery Agent. As a key member of our airport operations team, you will be responsible for ensuring timely, efficient, and professional passenger service functions.Key Responsibilities:Deliver...

  • Airport Passenger Service Representative

    4 weeks ago

    Pinkenba, Queensland, Australia dnata Full time

    Job Title: Passenger Service Delivery AgentAre you passionate about delivering exceptional customer service? Do you have a strong desire to work in a fast-paced airport environment? We are seeking a highly motivated and customer-focused Passenger Service Delivery Agent to join our team at Brisbane International Airport.About the Role:As a Passenger Service...

  • Airport Passenger Service Representative

    4 weeks ago

    Pinkenba, Queensland, Australia dnata Full time

    Job Title: Passenger Services Delivery AgentAre you passionate about delivering exceptional customer service and working in a fast-paced airport environment? We are seeking a motivated and team-focused individual to join our team as a Passenger Services Delivery Agent.Key Responsibilities:Deliver a high standard of customer service to all client airlines and...

  • Airport Passenger Service Representative

    2 weeks ago

    Pinkenba, Queensland, Australia dnata Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Passenger Service Representative. As a key member of our airport operations team, you will be responsible for delivering exceptional customer service to our airline partners and their passengers.Key Responsibilities:Provide timely and efficient check-in...

  • Airport Passenger Service Representative

    3 weeks ago

    Pinkenba, Queensland, Australia dnata Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? We are seeking a highly motivated and organized individual to join our team as a Passenger Service Delivery Agent.Key Responsibilities:Deliver a high standard of customer service to all client airlines and ensure all customer service requirements are...

  • Airport Passenger Service Representative

    4 weeks ago

    Pinkenba, Queensland, Australia dnata Full time

    Job Title: Passenger Services Delivery AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Passenger Services Delivery Agent at Brisbane International Airport.Job Summary:The successful candidate will be responsible for providing exceptional customer service to passengers, ensuring timely and efficient processing of...

  • Airport Passenger Service Representative

    4 weeks ago

    Pinkenba, Queensland, Australia dnata Full time

    Job Title: Passenger Services Delivery AgentAre you passionate about delivering exceptional customer service and working in a fast-paced airport environment? We are seeking a motivated and team-focused individual to join our team as a Passenger Services Delivery Agent.Key Responsibilities:Deliver a high standard of customer service to all client airlines and...

  • Airport Passenger Service Representative

    3 weeks ago

    Pinkenba, Queensland, Australia dnata Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced airport environment? We're looking for a skilled Ground Handling Agent to join our team at Brisbane International Airport.As a Ground Handling Agent, you will be responsible for ensuring timely, efficient, and professional passenger service functions, including...