Customer Service Lead
2 weeks ago
Job Title: Customer Service Manager
About the Role:
We are seeking an experienced Customer Service Manager to join our team at 3001 DXC Technology Australia Pty Limited. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, identifying and resolving issues, and implementing process improvements to enhance our overall customer experience.
Key Responsibilities:
- Manage a team of customer service representatives to ensure exceptional service delivery.
- Analyze customer feedback and complaints to identify areas for improvement.
- Develop and implement process improvements to enhance customer satisfaction.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Stay up-to-date with industry trends and best practices in customer service.
Requirements:
- Proven experience in customer service management, preferably in a claims management environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze complex data and make informed decisions.
- Strategic thinking and problem-solving skills.
What We Offer:
At DXC Technology, we offer a dynamic and supportive work environment, competitive remuneration, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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