Client Services Officer

3 weeks ago

Perth, Australia Centrecare Full time

Centrecare is a not for profit organisation committed to delivering quality professional counselling, support, accommodation, mediation and training services throughout the Perth metro, Goldfields, Esperance and South West regions of WA. 

We are seeking a Client Services Officer to work across our Perth metro offices. This is a casual position covering employees leave. Office hours are 9am-5pm Monday & Friday, Tuesday - Thursday 9am-8pm and may consist of an evening shift per week (12pm-8pm).

The Role

Working on the front desk you will attend to enquiries over the phone and in person, assist with appointment bookings and the general administration duties of each branch you work at. We require someone with strong administrative and organizational skills to provide a positive impact to the team and Office. We are looking for someone who embodies our values of Respect, Excellence, Celebration, Compassion, Acceptance and Professionalism. 

What you need to know

  • Be the first point of contact for clients when they arrive at one of our 6 metro offices
  • Managing multiple calendars for appointment bookings and phone lines as they come in.
  • It can be quite a busy and fast paced environment and some of our clients are experiencing domestic violence or homelessness, so you need to be able to handle multiple queries at once in a compassionate but professional manner.
  • Attend to general enquiries, administration duties and provide assistance where possible, including referring to other branches or agencies.
  • Provide secretarial support requiring the exercise of sound judgement, initiative, confidentiality and sensitivity.  

You will have

  • Previous experience in a busy administration / client services environment. 
  • Advanced knowledge of all general Microsoft programs and a willingness to learn our own internal booking and records systems
  • Excellent written and verbal communication skills with the ability to be conveyed in a professional and courteous manner at all times
  • The ability to operate out of different locations across the metro area (north and south)
  • A current National Police Clearance, full drivers license and access to a reliable vehicle
  • The availability to work hours across Monday - Friday between 9am - 8pm
  • The ability to be a fast learner and work within a close multi-skilled team environment.

Benefits

  • Access to corporate health cover provided for by Bupa and Medibank Private
  • Excellent salary packaging options (up to $15,900)
  • Annual leave loading at 17.5%
  • Extra 5 days leave per year
  • Discount hotel rates with TFE Hotels
  • Access to professional development training
  • Insurance cover to and from work
  • Employee Assistance Program
  • Reduced mortgage interest rates through Catholic Super

Click on the APPLY button and follow the prompts to submit your application. Please make sure to submit your latest resume that clearly states your availability.  

We are seeking to increase the diversity of our workforce to better meet the differing needs of our clients and to improve equal opportunity outcomes for our employees. Candidates who identify as Aboriginal and Torres Strait Islander are strongly encouraged to apply.

Centrecare believes that all children are valuable and worthy of respect. It strongly supports the rights of the child and is committed to ensuring the safety, wellbeing and protection of all children who are in contact with or receive its services

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