Client Service Officer

2 months ago

Perth, Australia Gallagher Full time

About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 45,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.

Overview:
**Gallagher **is a global leader in Insurance broking, risk management and consulting, with over 39,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded, for the 13th consecutive year, the
**2023 World’s Most Ethical Companies** by Ethisphere Institute (2023) as well as being one of Insurance Business Australia
**Top Insurance Employers **and
**Forbes Best Employer for Women**.

The
**purpose of this role** is to provide administrative sales support to internal and external customers while maintaining exceptional service to all of our clients and customers. This role will manage their own book of clients. This role will:

- Attending to queries from clients, insurers and internal stakeholders in a timely manner, with a high level of accuracy
- Ensuring all calls are logged and responses are followed up with appropriate person
- Following up documentation from clients and insurers on a daily basis
- Assisting with ad hoc administrative duties as assigned
- Reconciling invoices as required, ensuring correct invoicing procedures are maintained

**This is a great opportunity and to be considered**, we are seeking a min of 1 years’ experience in a similar role, ideally with exposure to insurance or sales plus:

- Strong computer skills including a working knowledge of Microsoft Office suite
- Excellent organisational skills and ability to manage competing priorities
- Strong written and verbal communication skills and ability to manage relationships effectively
- Good problem solving skills in order to respond to client enquiries
- Positive attitude, with a desire to work collaboratively in a small team environment
- Ability and adaptability to work in high volume, high paced environment
- Tier 1 qualifications (desirable) or willing to complete

**We’re interested in hearing from people who possess**:

- A passion to service customers
- High attention to detail,
- Time management and organisational skills
- Great communications skills

**Gallagher Benefits - we offer great benefits and career development opportunities **including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary scarified superannuation options.
- Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider._
- Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion._

Alternatively, if you are looking to re-enter the workforce this too may be good opportunity.

You don’t have to have insurance, claims or corporate work experience, but a passion for learning, dedication to service and a motivated disposition.

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