Spa Manager

2 months ago

Sydney, Australia The Star Entertainment Group Full time

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

As the Spa Manager you will lead a dedicated team, drive guest service excellence and manage financial performance, ensuring there is a level of service where guests leave the spa feeling relaxed, refreshed, and renewed.

Located within the luxurious Darling Hotel, The Darling Spa offers guests the ultimate Spa experience. Featuring 11 treatment rooms, two exclusive couple’s suites, relaxation lounge as well as a steam room jacuzzi. There is a comprehensive range of face and body treatments available to leave guests feeling relaxed and refreshed head to toe. 

This is a fantastic opportunity where you will build memorable connections with both our guests and hotel teams. 

A few of your responsibilities:

  • Leading and motivating our spa team to continuously deliver five-star service
  • Monitoring financial performance by managing the stock, controlling costs, profit and loss expenses and wages through effective staffing levels
  • Designing strategic marketing plans to meet sales targets
  • Recruiting, developing and training our spa team (including performance reviews)
  • Communicating with business stakeholders to ensure guest satisfaction is consistently achieved

What are we looking for:

  • A strong understanding of spa operations and team management, with a proven track record in delivering outstanding guest experiences
  • Previous experience in the beauty field, with a deep appreciation for wellness and luxury services
  • Previous leadership experience demonstrating the ability to inspire and guide teams towards collective success
  • A passionate and driven individual, committed to providing exceptional guest service and creating unforgettable moments of indulgence
  • Flexibility to work across a 7-day roster, embracing the dynamic nature of the hospitality industry and prioritising operational excellence

About you:

You will have in depth knowledge of spa operations and experience in a similar role within a five-star luxury spa.

Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.  

What can we offer you:

  • Complimentary meal on site every day including hot meals, sandwich bar and more
  • Uniform laundered and ready for you daily on property
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker
  • Discounted parking + other transport options
  • Up to 30% discounts across award winning restaurants and accommodation
  • Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
  • Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE

Click on the link below to make your next career move with The Star.

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