Spa Supervisor

6 months ago

Sydney, Australia Capella Hotel Group Full time

Sydney, NSW, AUS_
- _Full Time_

**About Capella Hotels and Resorts.**

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

**Position Summary**

The Spa Supervisor assists the Spa Manager in managing the daily operations of the department and wellness center, delivering high standards of Spa treatments and services to all guests. The individual is also responsible for supervising and delegating tasks to Receptionists, Attendants, and Therapists while providing support in the daily operations.

**The Role**
- Supervises the daily administrative and operational tasks of Therapists and Attendants. Provide training and guidance to colleagues as required to attain consistency in delivery of service standards.
- Handle all administrative duties, be accountable for all spa reception bookings (billings) and ensures accurate transaction reporting.
- Answer all incoming phone calls, assisting guests with questions regarding Spa offerings, appointment availability, length and cost of treatments.
- Escort guests and or potential clients on an orientation of Spa & Wellness facilities, introduce and promote special treatments and or packages that is in line with what the guest is looking for.
- Maintain safety in Spa suites and privacy for guests and colleagues.
- Provide a courteous and professional service at all times.
- Conduct body and treatment evaluation / reassessments for members and guests on a regular basis with regards to the standards required.
- Maintains strong working relationships with other departments to ensure effective communications for operational issues, upselling opportunities and serves as a role model for inter-departmental collaboration and support.
- Handle complaints and resolve service 'glitches' and keep a record of all feedback under the appropriate system. Ensure that the issues are resolved in a timely manner to guests' satisfaction.
- Supervises shift opening and closing duties and ensures that the daily checklist is completed in a timely manner.
- Foster a positive working environment for all colleagues and check in regularly to ensure colleagues' satisfaction and maintain strong working relationships within the team. Give praises and encouragements for good performances.
- Plans roster according to business level to optimise resources and to ensure adequate staffing to deliver exceptional guest experience.

**Talent Profile**
- At least 3 years of experience in a luxury spa or similar field.
- Have good knowledge of the spa industry.
- Client focus and oriented.
- Experiences in a similar role in luxury hotels/resorts or the hospitality sector are preferred.
- Good command of written and spoken English.
- Valid working rights in Australia.

**What you will receive with Capella Sydney**
- Embark on a venture with Australia's newest Luxury Hotel, an experience like no other.
- Be a part of like-minded team members who share knowledge and have fun.
- Work with beautifully crafted spaces and amenities in a Heritage building.
- Complimentary hotel meals.
- Uniform provided and laundered.
- Ability to grow and develop within and opportunities with the group.

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