Service Advisor

1 month ago

Warwick Farm, Australia Peter Warren Automotive Full time

Mercedes-Benz North Shore is proud to be theonly Mercedes-Benz retailer in NSW honoured with the Mercedes-BenzAustralia Circle of Excellence status for three consecutive years.For over 50 years, our showrooms in Mosman and Chatswood, alongwith our cutting-edge, stand-alone Service Centre in Artarmon, havebeen dedicated to serving the North Shore community. We arethrilled to present an exciting new opportunity for someone to joinour expanding team.

About the Role:
We are on the lookout for a motivated and enthusiasticService Advisor with exceptional customer serviceskills to join our team at the Mercedes-Benz Service Centrein Artarmon.

Responsibilities:

Serve as the first point of contact for customers, ensuringtheir vehicles are serviced promptly and efficiently.Liaise effectively with the workshop and partsdepartments.Achieve and surpass manufacturer CSI (Customer SatisfactionIndex) targets.Provide customers with an outstanding service experience.

Requirements for the role will involve thefollowing:

Previous experience in a similar role within a retailautomotive service department.Excellent communication, numeracy, and customer serviceskills.Ability to provide accurate repair quotes and communicateeffectively with customers.Solid automotive technical knowledge.Familiarity with ERA-Power DMS is preferred but notessential.Punctual and reliable, with a professional appearance anddemeanour.Current Australian driver's licence.Ability to work well in a team environment.Demonstrated care and attention to detail.

What We Offer:

Attractive salary and commission package for the rightcandidate.Discounts on Samsung products.In-house and factory training from one of the world's leadingmanufacturers.An opportunity to work with a well-established company renownedfor excellent customer service.

If you're ready to advance your career and believe this role isa great fit for you, apply today by completing our onlineapplication.

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