Human Resources Manager

JOB SUMMARY

As a member of the property Human Resources support staff, the Human Resources Manager works with the Human Resources team to carry out the daily activities of the Human Resources Office, including oversight of recruitment, total compensation, engagement, training and development, reporting, and HR analytics. Additionally, this individual focuses on delivering HR services that meet or exceed the needs of employees and enable business success, as well as ensures compliance with all applicable laws, regulations, and operating procedures.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 5 years experience in human resources, management operations, or related professional areas.

OR

• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 3 years experience in human resources, management operations, or related professional area.

Previous experience in a Human Resources leadership role is required, and hotel experience is favored.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of leadership roles for the hotel as needed.

• Establishes and maintains contact with external recruitment sources.

• Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.

• Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.

• Oversees/monitors candidate identification and selection process.

• Provides subject matter expertise to property managers regarding selection procedures.

• Oversees effective advertisement efforts to ensure the right channels are being utilized for open positions in appropriate job boards to attract a diverse candidate pool whilst maintaining cost structure.

• Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits

• Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.

• Maintains pay plans and benefit programs.

• Ensures hotel and company benefits are promoted and accessed as per policies and leaders' and Human Resources are knowledgeable about these programs. 

• Ensures that department has the available resources on hand to administer employee benefits.

• Reviews and approves payroll pay runs and acts as the liaison between the centralized payroll team, the on-site finance, human resources teams, and departmental leaders.

Managing Employee Development

• Supports hotel departmental training and orientation programs for employees to receive the appropriate new hire training to successfully perform their job.

• Ensures employees are cross-trained to support successful daily operations.

• Uses all available on-the-job training tools for employees; supervises ongoing training initiatives and conducts training, when appropriate.

• Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.

• Ensures attendance by all new hires and participation of the leadership team in training programs

• Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

• Manages the day-to-day operation of the human resources department, ensuring the team is engaged, knowledgeable, adhering to policies and procedures and completing their responsibilities.

Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).

• Reviews progressive discipline documentation for accuracy and consistency, checks for supportive documentation, and is accountable for determining appropriate action.

• Utilizes an “open door” policy to acknowledge employee problems or concerns promptly

• Ensures employee issues are referred to the Department Manager for resolution or dealt by the Human Resources department as appropriate.

• Partners with the Human Resources Officers to conduct employee accident investigations, as necessary.

• Communicates performance expectations in accordance with job descriptions for each position.

• Ensures policies and compliance are followed and correct advice is given to the leadership team.

Managing Legal and Compliance Practices

• Ensures employee files contain required employment paperwork, proper performance management, and compensation documentation and are properly maintained and secured for the required length of time.

• Ensures compliance with procedures for accessing, reviewing, and auditing employee files and ensures compliance with the Privacy Act.

• Ensures medical records are maintained in a separate, secure, confidential medical file.

• Communicates property rules and regulations via the employee handbook, e-mails and other communication channels.

• Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.

• Conducts periodic claims reviews with the Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.

• Represents human resources at the property safety committee; helps identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.

• Manages Workers Compensation claims to ensure appropriate employee care and manage costs.

• Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

 
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.