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Talent & Culture Manager

1 month ago

Surfers Paradise, Australia AccorHotel Full time

**Company Description** About Novotel Surfers Paradise**

Perfectly located in vibrant Surfers Paradise, steps away from stunning beaches, exciting nightlife, and world-renowned theme parks, our hotel offers convenience and adventure. Explore Australia’s most famous stretch of beach, indulge in thrilling activities, or savour local culinary delights. Feel like staying put? Relax in our intuitive spaces, thoughtfully designed for quality time with loved ones.

Enjoy our world-class facilities like our full-size sports court, refurbished fitness centre, and luxurious pool, nestled in amongst the dazzling Surfers Paradise skyline. Treat yourself to a satisfying breakfast buffet or relish the bold flavours at BLVD Café & Bar. At Novotel, we create unforgettable stays with exceptional service. To us, everyday moments matter.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo

**Job Description** About the job**

We are seeking a highly motivated and experienced Talent & Culture Manager (Human Resources) to work with our Department Heads, supporting our organizational culture and the growth and development of our team of Heartists.

Reporting to the General Manager and our Director Talent & Culture HOST Operations, as a team builder you will take ownership and steer the team to ensure planned strategies and objectives are achieved. You will support our positive inclusive culture, you are willing and able to have the tough conversations as required. You will oversee all Human Resource functions such as Employee Relations, Industrial Relations, Occupational Health & Safety, Talent Acquisition, Performance Management, Training & Development, focus on continuous improvement whilst ensuring the Hotel remains compliant.

**The Amazing Opportunity**
As a Talent & Culture Manager you will be responsible for:

- Working closely with the General Manager and Leadership Team (working as a team) to ensure that all people related initiatives and strategies are successfully achieved, assist in ensuring Hotel goals and KPI’s are accomplished.
- You will lead and oversee the day-to-day operation of the Talent & Culture department, you promote positive team relations and interactions through and environment that encourages open communication, trust, mutual respect and fun
- You will Inspiring and empowering our teams to create epic guest experiences.
- Develop and implement Human Resource strategies and initiatives aligned with the Hotel’s objectives and values.
- Foster a positive and inclusive work environment by promoting diversity, equity and inclusion initiatives.
- Provide guidance and support to managers and team members on Human Resource related matters, including performance management and conflict resolution.
- Oversee employee engagement initiatives, including Employee Satisfaction Surveys, team activities, team member feedback mechanisms and recognition programs.
- Partner with the leadership team to develop and implement training, career development programs and succession planning.
- Oversee policies and procedure updates aligned with the changing legislative and regulatory requirements.
- Lead the recruitment and onboarding process, with a focus on attraction and retention of talent.
- Continuous improvement in Human Resources processes and policies to enhance efficiency and effectiveness.
- Stay abreast of industry trends and best practices in Human Resources while proactively identifying opportunities for improvement.
- Consistently offer professional, friendly and engaging service.
- You are self-motivated and take ownership for driving your own performance, thriving on being trusted and being given freedom in how you do your job.

**Qualifications** About you**

**Qualifications and Experience**:

- Previous 3-4 years experience in similar role in a 200+ room Hotel.
- Demonstrated ability to lead, coach and develop the team.
- Confident and articulate communication, negotiation and relationship skills.
- Working knowledge of HIGA and payroll.
- A willingness to be hands on within the operation and drive a culture of guest obsession and loyalty with the team.
- The ability to create meaningful connections, creating a high level of trust with our team.
- A collaborative leader with a strategic and analytical focus
- Strong interpersonal communications and presentation skills both written and oral.
- Current First Aid and RSA certificates or the ability to obtain these.
- Experience in the hospitality industry and ACCOR is advan