Suspicious Matter Reporting Administrator

1 month ago

Docklands, Australia Link Group Full time

About MUFG Pension & Market Services
MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day.

MUFG Retirement Solutionsis the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth.

We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.
 

This role is open to Melbourne and Sydney locations.

The Role
We are seeking a dedicated Suspicious Matter Reporting Administrator to enhance the service delivery of all formal reporting of Financial Crime events (Suspicious Matter Reports) to our clients and internal stakeholders. This role demands a strong focus on the operational aspects of acceptance, evidence gathering, and the allocation of high-risk investigations. Success in this position requires exceptional operational reporting, process knowledge, and outstanding written and verbal communication skills. Establishing and maintaining strong working relationships across the business and with our clients is essential for the successful execution of daily tasks.

Key Accountabilities and main responsibilities

  • Communicate effectively with internal and external parties regarding ongoing and historical investigations.
  • Perform key operational tasks, focusing on the triage, acceptance, and provision of suspicious matter cases.
  • Support the development of a risk and fraud management culture and implement strategies to effectively limit risk exposure and mitigate fraud.
  • Ensure full compliance with statutory regulations, including the mitigation of operational risk and adherence to AML processes through the effective use of the incident and SMR management framework.
  • Deliver clear and concise investigation documentation, maintain organized folder structures, and gather evidence meticulously.
  • Implement and embed Service Excellence initiatives to enhance the quality, performance, and efficiency of our teams, thereby facilitating best practices in fraud mitigation and client reporting.
  • Manage the Suspicious Matter Reporting queues and email inboxes to ensure compliance with our contracted SLAs.
  • Although this role does not involve direct management of staff, we expect our Suspicious Matter Reporting team to act as leaders and champions for financial crime protection, presenting at staff onboarding sessions, operational and contact center team meetings, and conducting direct Suspicious Matter training.

Experience & Personal Attributes

  • Demonstrated experience in Financial Crimes or Risk management environments.
  • A formal tertiary qualification in fraud, risk, or related disciplines is highly valued.
  • Proven ability to engage effectively with senior stakeholders, both internally and externally.
  • Exceptional negotiation and communication skills, both verbal and written, with an aptitude for adapting communication styles to suit diverse audiences.
  • Expertise in building robust customer relationships and delivering customer-centric solutions, with a strong customer focus and strategic mindset.
  • Advanced analytical and problem-solving skills, employing rigorous methodologies.
  • Ability to set clear objectives, take accountability for actions, and hold others accountable to meet commitments.
  • Proficient in understanding and managing operational risks effectively.
  • Advanced skills in MS Office applications, including Word, Excel, and PowerPoint.
  • Comprehensive knowledge of Superannuation, Fraud, and Risk, including AML legislation and best practices.
     

Some of our Employment Benefits

  • FlexiWorks – enabling our employees to work in the office and at home
  • Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
  • Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. 
  • Talent Referral Program
  • Salary Sacrificing via Superannuation
  • Employee Assistance Program
  • Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
  • Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
  • Novated Car Leasing

Culture @ MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

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