DCA Administration Officer
3 weeks ago
We are seeking a highly skilled and motivated DCA Administration Officer to join our team at Transurban. As a key member of our administration team, you will play a critical role in supporting the active administration of debt collection agencies engaged by our company.
Key Responsibilities:
- Action and resolve DCA enquires within target time frames, ensuring timely and effective communication with stakeholders.
- Liaise with stakeholders regarding credit management and customer accounting matters, providing expert advice and guidance as needed.
- Identify customers experiencing financial hardship and assist them with payment solution options, ensuring a fair and compassionate approach.
- Monitor systems and processes to ensure timely handling of DCA files and escalate issues promptly, minimizing potential bad debts.
- Effectively identify and minimize potential bad debts and negotiate favorable outcomes within a timely manner, aligning with Transurban policies.
- Liaise with the DCA to negotiate debt outcomes and monitor payment plans and hardship referrals, ensuring compliance with relevant legislation and credit reporting methodologies.
Requirements:
- Previous experience in credit, accounts receivable or DCA management function, with exposure to high workload volumes.
- A strong knowledge of credit or DCA processes, collection techniques, relevant legislation and credit reporting methodologies.
- Great communication and interpersonal skills, with the ability to effectively interact with team members, customers, and stakeholders at all levels.
- Proficient in Microsoft Office Suite, with advanced Excel functions and Outlook skills.
- Proactive problem-solver with a passion for exploring deep to develop innovative solutions, and a curious and adaptable learner eager to embrace new processes and systems.
What We Offer:
- A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.
- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, and Superannuation paid during unpaid leave as well.
- Learning and development opportunities to support your career interests, including access to our EAP program, wellness facilities, and more.
- Health and wellbeing support, including access to Headspace and our EAP program, wellness facilities, and more.
- Share offers and insurance benefits, as well as social activities, community give-back programs, and paid volunteer days.
We are committed to creating a workplace that is inclusive, diverse, and respectful, where everyone belongs. We treat everyone with fairness, consideration, and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience.
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