Financial Crimes Operations Specialist
3 weeks ago
This is a key operational role that demands a strong focus on the acceptance, evidence gathering, and allocation of high-risk investigations. Success requires exceptional operational reporting, process knowledge, and outstanding written and verbal communication skills.
Key Responsibilities- Communicate effectively with internal and external parties regarding ongoing and historical investigations.
- Perform key operational tasks, focusing on the triage, acceptance, and provision of suspicious matter cases.
- Support the development of a risk and fraud management culture and implement strategies to effectively limit risk exposure and mitigate fraud.
- Ensure full compliance with statutory regulations, including the mitigation of operational risk and adherence to AML processes.
- Deliver clear and concise investigation documentation, maintain organized folder structures, and gather evidence meticulously.
- Implement and embed Service Excellence initiatives to enhance the quality, performance, and efficiency of our teams.
- Manage the Suspicious Matter Reporting queues and email inboxes to ensure compliance with contracted SLAs.
- Act as a leader and champion for financial crime protection, presenting at staff onboarding sessions and operational team meetings.
- Demonstrated experience in Financial Crimes or Risk management environments.
- A formal tertiary qualification in fraud, risk, or related disciplines is highly valued.
- Proven ability to engage effectively with senior stakeholders, both internally and externally.
- Exceptional negotiation and communication skills, both verbal and written, with an aptitude for adapting communication styles to suit diverse audiences.
- Expertise in building robust customer relationships and delivering customer-centric solutions.
- Advanced analytical and problem-solving skills, employing rigorous methodologies.
- Ability to set clear objectives, take accountability for actions, and hold others accountable to meet commitments.
- Proficient in understanding and managing operational risks effectively.
- Advanced skills in MS Office applications, including Word, Excel, and PowerPoint.
- Comprehensive knowledge of Superannuation, Fraud, and Risk, including AML legislation and best practices.
- FlexiWorks – enabling employees to work in the office and at home.
- Purchased Leave, Parental Leave, Volunteer Leave, Well-being leave.
- Employee Recognition Program – to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program.
- Salary Sacrificing via Superannuation.
- Employee Assistance Program.
- Learning & Development – Development at your fingertips via self-paced learning.
- Employee discounts – Access discounted rates and offers from a variety of providers.
- Novated Car Leasing.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics.
How to Proceed
Ready to take the next step in your career? Please submit your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.
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