Team Leader, Client and Member Services

1 month ago

Wollongong, Australia Marsh Pty Ltd Full time

We are seeking a talented individual to join our Client & Member Service team at Mercer Administration Services. This role will be based in Wollongong. This is a hybrid role that has a requirement of working at least three days a week in the office.

You will lead and manage a dedicated superannuation team, ensuring a member-focused team ethos and achievement of agreed service level standards.

The position offers professional exposure across a broad range of functions as well as the ability for interactions with clients and could be a great steppingstone into Senior Leader opportunities. 

Team Leader, Client & Member Services

We will count on you to:

  • Lead a superannuation administration services team that is responsible for end-to-end superannuation processing and/or related specialist activities (e.g. contributions and refunds, benefit payments, member maintenance, insurance, document management)
  • Drive the performance of all employees within the team
  • Prepare, implement and review team plans/budgets
  • Provide operational direction to day-to-day activities including responses to requests for information/service and appropriate record keeping across the team
  • Manage the administrative performance of the team against key service level agreements.

What you need to have: 

  • Experience managing teams within a high volume, operational environment, preferably within the superannuation, banking and finance, insurance or similar industry
  • The ability to drive team performance, initiative and improvement with a customer-centric focus
  • Experience with workflow management tools and translating data to make effective resourcing decisions
  • Experience in the management of Service Level Agreements with a proven track record of achievement.

What makes you stand out?

  • Knowledge and understanding of legislation relevant to the superannuation industry would be well regarded however not essential.

Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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