Customer Experience Partner

5 days ago

Cremorne, Australia Domain Group Full time

Customer Experience Partner - Melbourne Office - Permanent Full Time

A great opportunity for a Customer Experience Partner to work under our Real Time Agent Support Team. Real Time Agent is a point of sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as contracts of sale. 

As a Customer Experience Partner, you bridge the gap between the customer and the developers, ensuring our product is meeting customer needs. This role is essential to guarantee that our customers are having a seamless experience not only with the platform but also with the people that support it. You are someone who has a passion for technology and delivering exceptional user experience. You see the potential to solve real-world problems through technology but understand the importance of the human side of customer service. You should have an interest in solving difficult problems but also understand that no task is too small towards a business’s success.

Salary: $70,000 (Incl super)

Who are you?

The ideal candidate will have…

Proven experience working in a customer success focused role

Experience managing inbound enquiries via voice, live chat and email from customers

Exposure to working with technology and SaaS platforms and an interest in learning more

Experience with CRM tools like Zendesk, Zuora and Salesforce

A passion for delivering a great customer experience

Analytical and problem-solving skills

A collaborative team spirit

In a typical day, you should expect:

Managing inbound enquiries via voice, live chat and email from customers

Working with the sales teams to deliver technical support to customers with varying levels of complexity

Find immediate solutions to imminent issues with existing features and identify potential product changes to improve future user experience

Problem-solve or assess a variety of challenges that arise day-to-day to achieve an outcome for customers

Document potential bug fixes/features

Process client onboarding

Process time-critical data entry tasks

Communicate issues to development and sales teams

Why join us? 

We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

Discover your ideal work-life balance with our approach to flexibility – whether it's adjusted hours or making the most of working remotely and from our offices, let's chat about what works best for you;

First-rate parental leave and wellbeing policies;

Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more

Continuous opportunities to leap, learn and grow.

We don’t just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That’s why we want you.

Who are we?

We shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and our exclusive data.

Changing the way people engage with property requires a team of diverse thinkers. 

What’s next?

One of our talent partners will give your application a good look and give you a call if it’s a good match, so apply now

Don’t meet every single requirement? We’re committed to building an inclusive, diverse and supportive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within the Domain Group.


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