Customer Service Officer

4 days ago

Hawthorn, Australia holcim Full time

About this role

About Holcim

Holcim is a global leader in innovative and sustainable building solutions. We are dedicated to enabling greener cities, smarter infrastructure, and improving living standards around the world. Sustainability is at the core of our strategy, as we strive to become a net-zero company with our people and communities at the heart of our success. We are pioneering circular construction as a world leader in recycling, helping to build more with less. Our journey is made possible by our 70,000 talented individuals worldwide, all passionate about building progress for people and the planet across four business segments: Cement, Ready-Mix Concrete, Aggregates, and Solutions & Products.

Holcim People

At Holcim, our people are driven by the desire to find better ways to build. They embrace innovation and improvement with a pioneering spirit and work as trusted partners to create better solutions and experiences for customers, communities, and colleagues.

The Holcim Experience

With Holcim, there's endless opportunity for you to play a significant role. Regardless of whether you're in a technical, managerial, or frontline role, you can shape a career that aligns with your aspirations. We encourage you to share our passion for our planet and to seek diverse perspectives, voice your ideas, and build the skills and connections necessary to excel. We firmly believe that only through a culture where everyone thrives can we build the world we all want to live in. To learn more, visit.

The Opportunity

About the Role:

In this role, you will be part of a well-established team that provides exceptional customer service support to our valued clients. Working in a dynamic and enjoyable environment, you will interact with a wide range of individuals, from laborers to project managers, handling both inbound inquiries and outbound order confirmations.

What You'll Do:

Handle customer enquiries promptly and courteously and advise them of any delays Process customer orders in an accurate and timely manner Maintain regular and effective communication with both sales and production staff Escalate any customer issues that you are unable to resolve to the appropriate department/manager Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers Ensure full knowledge and compliance with the Allocation Procedure Manual Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner Be the main point of contact for customers and employees

About You:

Previous experience in a customer service similar role Strong written and verbal skills with the ability to communicate openly and effectively with customers and stakeholders at all levels Excellent problem-solving skills High level proficiency in Google & MS Office

What We Offer:

A range of employee discounts Access to health and wellbeing initiatives Learning and Development programs Recognition and service awards

If this role is of interest to you, please apply now to find out more.

"  At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly at work – respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct. "

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