Customer Service Officer
2 weeks ago
About this role
About Holcim
Holcim is a global leader in innovative and sustainable building solutions. We are dedicated to enabling greener cities, smarter infrastructure, and improving living standards around the world. Sustainability is at the core of our strategy, as we strive to become a net-zero company with our people and communities at the heart of our success. We are pioneering circular construction as a world leader in recycling, helping to build more with less. Our journey is made possible by our 70,000 talented individuals worldwide, all passionate about building progress for people and the planet across four business segments: Cement, Ready-Mix Concrete, Aggregates, and Solutions & Products.
Holcim People
At Holcim, our people are driven by the desire to find better ways to build. They embrace innovation and improvement with a pioneering spirit and work as trusted partners to create better solutions and experiences for customers, communities, and colleagues.
The Holcim Experience
With Holcim, there's endless opportunity for you to play a significant role. Regardless of whether you're in a technical, managerial, or frontline role, you can shape a career that aligns with your aspirations. We encourage you to share our passion for our planet and to seek diverse perspectives, voice your ideas, and build the skills and connections necessary to excel. We firmly believe that only through a culture where everyone thrives can we build the world we all want to live in. To learn more, visitwww.holcim.com.au/careers.
The Opportunity
About the Role:
In this role, you will be part of a well-established team that provides exceptional customer service support to our valued clients. Working in a dynamic and enjoyable environment, you will interact with a wide range of individuals, from laborers to project managers, handling both inbound inquiries and outbound order confirmations.
What You'll Do:
- Handle customer enquiries promptly and courteously and advise them of any delays
- Process customer orders in an accurate and timely manner
- Maintain regular and effective communication with both sales and production staff
- Escalate any customer issues that you are unable to resolve to the appropriate department/manager
- Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers
- Ensure full knowledge and compliance with the Allocation Procedure Manual
- Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner
- Be the main point of contact for customers and employees
About You:
- Previous experience in a customer service similar role
- Strong written and verbal skills with the ability to communicate openly and effectively with customers and stakeholders at all levels
- Excellent problem-solving skills
- High level proficiency in Google & MS Office
What We Offer:
- A range of employee discounts
- Access to health and wellbeing initiatives
- Learning and Development programs
- Recognition and service awards
If this role is of interest to you, please apply now to find out more.
" At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly at work – respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct. "
-
Customer Services Officer
3 weeks ago
Hawthorn, Australia Belgravia Health & Leisure Group Pty Ltd Full time**VIC, BK Gymnastics - Hawthorn 3122** - Be part of something new and exciting - Great workplace flexibility - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly individual who enjoys working in a child friendly environment. **The Role** Our Customer Service Officers are the heart of our business...
-
Customer Services Officer
2 weeks ago
Hawthorn, Australia Belgravia Health & Leisure Group Pty Ltd Full time**VIC, BK Gymnastics - Hawthorn 3122** - Be part of something new and exciting - Great workplace flexibility - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly individual who enjoys working in a child friendly environment. **The Role** Our Customer Service Officers are the heart of our business...
-
Customer Services Officer
1 week ago
Hawthorn, Victoria, Australia Belgravia Health & Leisure Group Pty Ltd Full timeVIC, BK Gymnastics - Hawthorn 3122 Be part of something new and exciting Great workplace flexibility Opportunity to make a real difference to our communityThis is a great opportunity for passionate and friendly individual who enjoys working in a child friendly environment.The RoleOur Customer Service Officers are the heart of our business providing important...
-
Customer Service Officer
4 days ago
Hawthorn, Australia holcim Full timeAbout this role About Holcim Holcim is a global leader in innovative and sustainable building solutions. We are dedicated to enabling greener cities, smarter infrastructure, and improving living standards around the world. Sustainability is at the core of our strategy, as we strive to become a net-zero company with our people and communities at the...
-
Customer & Service Support Officer
3 weeks ago
Hawthorn, Australia Scope (Aust) Full time**About Scope** Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term...
-
Customer Service Representative
4 weeks ago
Hawthorn, Australia ARA Property Services Full timePosition**:Customer Service Representative** Location**:Hawthorn, Victoria** Employment type**:Full-time** (4 days at office and 1-day remote work) Are you someone who is a people person, reliable, and loves problem-solving? We need you at ARA, a highly reputable national company that is rapidly expanding in Australia and New Zealand! **About the...
-
Customer Enquiry Service
8 hours ago
Hawthorn, Australia Scope Full timeAbout Scope Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation...
-
Customer Service Manager
2 weeks ago
Hawthorn, Australia fibreHR Full time**Who We Are** Our client is an iconic Australian retail business who are currently experiencing significant and unparalleled growth, aiming to double their store network. Having built Australia’s most loved and trusted retail brand for home and recreational solutions for over 75 years, they are wanting to continue to listen to their customers and provide...
-
Customer Accounting Officer
2 months ago
Hawthorn, Australia Scope Careers Full time**About Scope** Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations. Scope is a...
-
Customer Accounting Officer
1 week ago
Hawthorn, Victoria, Australia Scope Careers Full timeAbout ScopeScope's mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations.Scope is a registered...
-
Customer Service
1 week ago
Hawthorn, Victoria, Australia Access Health and Community Full timeA truly varied role with customer service and administration focus- $29.94 per hour plus super with generous Not for Profit salary packaging Full time position, based across Ashburton, Hawthorn, Richmond & DoncasterAbout Access Health and CommunityWith a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives...
-
Customer Support Officer
1 week ago
Hawthorn, Victoria, Australia Scope (Aust) Full timeAbout ScopeScope's mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations.Scope is a registered...
-
Customer Service
1 week ago
Hawthorn East, Victoria, Australia O'Shea Plumbing Full timePosition: Customer Service Representative (CSR)Company: Oshea PlumbingLocation: Hawthorn EastAbout Us:Oshea Plumbing has been a trusted name in the plumbing industry for over a 45 years, serving Melbourne with top-notch plumbing services. We pride ourselves on our commitment to customer satisfaction, quality workmanship, and professionalism. As we continue...
-
Customer Accounting Officer
2 weeks ago
Hawthorn, Australia Scope (Aust) Full time**About Scope** Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a range of services including supported independent living,...
-
Customer Support Officer
4 weeks ago
Hawthorn, Australia Scope (Aust) Full time**About Scope** Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations. Scope is a...
-
Customer Accounting Officer
1 week ago
Hawthorn, Victoria, Australia Scope (Aust) Full timeAbout ScopeScope's purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short...
-
Customer Service Manager
4 weeks ago
Hawthorn, Australia Access Health and Community Full timeCustomer Service Manager,12 Month Fixed-Term Position - Not for Profit with salary packaging benefits & work life balance - Collaborative and highly supported team environment **About Access Health & Community** With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver...
-
Customer Service Manager
1 week ago
Hawthorn, Victoria, Australia Access Health and Community Full timeCustomer Service Manager,12 Month Fixed-Term Position Not for Profit with salary packaging benefits & work life balance Collaborative and highly supported team environmentAbout Access Health & CommunityWith a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent...
-
Customer Service/sales
2 months ago
Hawthorn, Australia GMT LIGHTING Full time**The Position**: We are looking for an enthusiastic and customer-oriented individual to fill the role of Customer Service. Your expertise in the lighting industry will be highly valued. **Key accountabilities**: - Greet and assist customers visiting our showroom. - Understand customer requirements and recommend suitable lighting. - Maintain extensive...
-
Customer Service/sales
1 day ago
Hawthorn, Australia GMT LIGHTING Full time**The Position**: We are looking for an enthusiastic and customer-oriented individual to fill the role of Customer Service. Your expertise in the lighting industry will be highly valued. **Key accountabilities**: - Greet and assist customers visiting our showroom. - Understand customer requirements and recommend suitable lighting. - Maintain extensive...