IT Retail Support Team Leader

5 months ago

South Melbourne, Australia Spotlight Retail Group (SRG) Full time

Calling all passionate IT professionals with a retail flair

Spotlight Retail Group is searching for a dynamic and results-oriented IT Retail Support Team Leader to join our growing team.

In this pivotal role, you'll be the hero behind the scenes, ensuring seamless technology operations across our vast store network of Spotlight, Anaconda, and Harris Scarfe stores in Australia, New Zealand, Singapore, and Malaysia. Our growth plan involves many new stores scheduled to open, in the next 12 months.

About the Team

As part of the overall End User Services Department in IT, you will play a crucial role in supporting our store network. Whilst most of our support is provided centrally, we also work onsite in our store network from time to time, including the setup of new stores. 

No problem is too great for us and we’re focused on ensuring our stores can operate effectively with the right technology to allow them to “sell”.

Here's What Awaits You

Be a problem-solving Rockstar, providing 2nd/3rd level support for various systems like POS, networks and telecommunications (PSTN, ISDN, ADSL & NBN), including EFTPOS, PABX and IP-based phone systems, Meraki WIFI Technology, SOTI Mobile Device Management Support of Third-Party Payment gateways such as Zip, Afterpay and Openpay Lead your team in supporting our unique POS applications and ensuring all systems operate securely and efficiently. Think on your feet Travel to stores for setups, relocations, and troubleshooting, ensuring smooth opening days. Become a master of organization – manage our store projects, configure systems, and keep vital documentation up-to-date. Foster a collaborative spirit – you'll be a leader who can motivate and guide your team while working independently when needed Assist in troubleshooting both hardware & software technical issues for our users Support of promotional and pricing issues

What We Are Looking For

A passion for retail and a strong customer focus. Prior experience in leading a team within a IT support function Must have experience with Retail Directions and Surefire or similar systems Excellent communication skills to connect with people of all technical backgrounds. The ability to thrive in a fast-paced, ever-changing environment. A knack for multitasking and performing under pressure. A valid driver's license and passport for interstate and international travel (sometimes on short notice). Solid knowledge of Windows OS, SQL databases, and troubleshooting expertise. Current Driver’s License and Passport Ability to travel interstate and internationally regularly, sometimes with short notice Ability to work in a team, whilst also being able to work unsupervised

We want a team leader who can relate to people at all levels, have a can-do attitude and see problems as opportunities. In return we’ll provide you with the skills and knowledge to succeed - you’ll learn new ways of working and be part of a genuinely fast-paced and exciting business.

What’s in it for you?

We pride ourself on providing our team members incredible career- growth and opportunities as part of the Spotlight Group team, we can offer you:

Exposure to key senior stakeholders and opportunities across one of Australia’s largest Private Businesses with continuing growth Career progression, personal development, and mentoring A culture that rewards initiative and creativity Benefits – Discounts across all brands, EAP, Gym Membership Discounts and more

Who We Are

Spotlight Group Holdings (SGH) is a privately held $3bn+ Australian parent company which controls, operates and invests in a diverse set of businesses and assets. 

Comprising of the long term existing iconic brands in Spotlight, Anaconda and Mountain Designs, together with the exciting addition of Harris Scarfe, SRG is acknowledged as the market leaders within the Australian retail Space.

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