IT Retail Support Team Leader

4 weeks ago


South Melbourne, Victoria, Australia Spotlight Retail Group (SRG) Full time

Unlock Your Potential in Retail Technology

Spotlight Retail Group (SRG) is seeking a highly skilled and motivated IT Retail Support Team Leader to join our dynamic team. As a key member of our End User Services Department, you will play a crucial role in supporting our store network across Australia, New Zealand, Singapore, and Malaysia.

About the Role

As a Retail Technology Operations Specialist, you will be responsible for providing 2nd/3rd level support for various systems, including POS, networks, and telecommunications. You will also lead your team in supporting our unique POS applications and ensuring all systems operate securely and efficiently.

Key Responsibilities

  • Provide technical support for POS, networks, and telecommunications systems
  • Lead a team of technical support specialists
  • Support the implementation of new technologies and systems
  • Collaborate with cross-functional teams to resolve technical issues
  • Develop and maintain technical documentation

Requirements

  • Strong technical knowledge of retail systems and technologies
  • Experience in leading a team of technical support specialists
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Valid driver's license and passport for interstate and international travel

What We Offer

At Spotlight Retail Group, we offer a dynamic and supportive work environment, with opportunities for career growth and development. We are committed to providing our team members with the skills and knowledge they need to succeed in their roles.



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