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Level 3 Desktop Support Engineer

2 months ago

Sydney, Australia Employsure Full time
  • Fast-paced environment providing broad end-user support.
  • Be an integral part of a globally recognised brand
  • Full time permanent opportunity

At Peninsula, we strive to be better every day. Our WHY is our driver, which is to support the Australian marketplace with comprehensive support across an ever changing and complex landscape of WHS & HR.

As part of the Peninsula Group of Companies, we have been providing HR and Health and Safety outsourcing to business owners across the Globe.

You will be joining a global leader in HR consultancy and software with over 130,000 clients and over 3,500 employees worldwide. 

Our IT & Solutions teams are an amazing group of individuals who collectively support over 900 employees across Australia and New Zealand. This team is instrumental in our day and our service to the broader team.
  
This is a critical role in our business in which you will be working in a team environment to support our teams, both in office & the field. 

Day to Day, you will be:

  • Providing 6 star customer service by resolving escalated Helpdesk Tickets and ensuring a friendly, quick, helpful experience for our Staff.
  • Provide operational and technical support to users.
  • Deploying hardware and software across the business.
  • Using Intune to configure profile/group policies
  • Managing assigned tasks relating to technology roll outs and service
    improvement initiatives
  • Performing maintenance and audit tasks as required, providing level 2/3 assistance to the L1 service desk team.

About you:
You will be a strong communicator, who prides themselves on being able to get the right information from people to fix their problem. Your written and verbal communication and presentation skills are impeccable. 

You will have a minimum of 5 years' experience in technical support, and ideally hold technical certifications or a qualification such as a Cert IV in IT or Bachelors in Comp Sci / IT will be highly regarded. 

What technology experience do you need?

  • Microsoft desktop and server operating systems, in all aspects of their deployment, configuration and maintenance
  • Cloud services, Microsoft 365, Microsoft Azure, Intune, Sharepoint
  • Microsoft Office suite and Modern Workplace solutions 
  • Advanced Windows 10 and 11 Enterprise troubleshooting
  • Active Directory and Group Policy Management
  • DHCP, DNS, TCP/IP
  • Scripting and automation using tools such as Powershell.

Why You'll Love Working Here:
We believe everyone has the capacity to be better every day. That is why we are passionate about creating a work environment that enables our people to achieve their best – personally and professionally.

  • Make a Difference: You'll play a pivotal role in shaping a positive and compliant work environment.
  • Be an Expert: We provide ongoing learning and development opportunities to ensure you stay at the forefront of your profession.
  • Collaboration is Key: Work alongside passionate colleagues across departments, fostering a truly collaborative spirit.
  • Rewards & Recognition: We love to reward and recognize our people, from Monthly nominated awards for super service

Peninsula is committed to nurturing a diverse and vibrant workplace. We support equal opportunities and welcome applications from people of culturally diverse backgrounds, people who identify as LGBTQI+, people of Aboriginal and Torres Strait Islander origin, as well as people with disabilities.

**A note to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes