Desktop Support Analyst

6 months ago

Sydney, Australia Georgiou Full time

As a result of our continued growth, Georgiou is offering an exciting new opportunity for a talented, motivated and customer-focused Desktop Support Analyst to join our team in our NSW Business Unit. Based in North Sydney, this role will. You will have the opportunity to build a strong relationship with stakeholders at all levels within the company and provide both remote and on-site level 1 support (and sometimes level 2) to our Head Office in North Sydney and project sites across Sydney Metro areas (approx. 180 users)

You will be trusted and take ownership of the below key duties:

- Triage, assist and resolve staff service desk requests in a timely manner via ManageEngine
- Assist with employee training, onboarding and conferencing and audio-visual hardware support
- Perform asset management and maintenance, configuration and deployment of hardware (including mobile devices) in respective region
- Providing reliable on-site IT presence in our NSW business units and liaise with software vendors to resolve support requirements
- Apart from providing exceptional daily IT support, you will have the opportunity to also lead on deployments and project work as well as upskill and being exposed to all areas of IT support.

***

**What you’re good at**:
Aside from having demonstrated experience in similar desktop support roles, preferably with management software in a corporate environment, you are skilled in performing troubleshooting tasks, customer support ,software implementation and have in-depth knowledge of desktop hardware and core networking principles (TCP/IP, routing, DHCP, DNS etc.)
- Experience with Active Directory & Microsoft Exchange required
- Experience in using ITIL complaint call logging tools
- Experience with Microsoft Windows Server 2012 and above preferred
- University Degree or equivalent Certifications in IT are highly desirable

To thrive in our team environment, you are a great team player and a problem solver with great time management skills who can cultivate collaborative relationships with stakeholders and exceed expectations.

**What Georgiou’s good at?**

For 45 years, Georgiou has grown to be a leading national building and civil engineering company and we pride ourselves on being 'the best people to work with'. The thing about aiming to be the best people to work with is that we get to work on some of the biggest projects across Western Australia, Queensland and New South Wales. We support sustainability and we are committed to positively influencing environmental, economic and social outcomes within our operations.

We continue to build a diverse workplace where people from all walks of life excel, and we are committed to investing in our people through all aspects of their lives. We believe in collaboration and sharing experience and knowledge to ensure continued learning and development. Together we will define your continuous professional development and career progression.

**Why Georgiou?**
- Australian owned and CCF multiple award-winning national business with a strong pipeline of upcoming projects and opportunities for career development
- Competitive salary package and access to Georgiou Perks platform providing discounts to a multitude of retailers.
- Supportive leadership teams who care for and mentor you to achieve your full potential.
- Values-led organisation guided by care, integrity and excellence in everything we do.
- Well-being leave, Paid parental leave and flexible work arrangements available.

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