Customer Growth Manager

2 weeks ago

Sydney, Australia Visa Full time
Job Description

What a Customer Growth Management does at Visa:

  • Expertly manage a portfolio of accounts, developing relationships, managing stakeholders, and identifying advocates
  • Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers in collaboration with New Business Sales and Solutions
  • Identify/track adoption and growth opportunities within existing clients
  • Organise monthly/quarterly reviews with customers to minimise friction and churn risk
  • Work with Account Managers to identify upsell and renewal opportunities
  • Represent the customer internally as a stakeholder for the product, marketing, and other internal teams in order to ensure customers are always central to what we do
  • Work with our marketing department to ensure client communication is timely and targeted
  • Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
  • Help identify patterns for success and best practices within a portfolio, to improve processes and prioritise activities

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.


Qualifications

What you will need:

  • Min 2 years of experience in a similar capacity in the SaaS/payments space
  • Self-starter who takes accountability for getting things done and delivering results
  • Have fantastic communication skills
  • Have an empathetic mindset
  • Someone who can remain calm when under pressure
  • Have integrity, believe what we say, and do the right thing
  • Are a team player as well as a proactive individual contributor
  • Are a creative thinker with the ability to troubleshoot issues quickly and effectively
  • Work well in a fast-paced environment
  • Are analytical and comfortable making and acting upon data to make decisions
  • Are willing to challenge the status quo and confidence to deliver an alternative approach
  • Have outstanding relationship building skills, both internally and with prospects


Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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