Technical Support Specialist

6 months ago

Caulfield, Australia Caulfield Grammar School Full time
Caulfield Campus, School

AboutUs

Caulfield Grammar School is aninternationally recognised, independent, co-educational schoolcommitted to providing exceptional educational opportunities fromEarly Learning through to Year 12. With over 3400 students across 3campuses and our Student Experience Programs in Yarra Junction andKakadu, Caulfield Grammar passionately strives to deliverinnovative specialist educational programs enabling qualitylearning every day, in every experience, for every learner, forlife.

TheRole 

Reporting to the Team Leader –IT Service Desk, the Technical Support Specialist will provide ITand Audio Visual L1 technical support to staff, students, parentsand other members of the Caulfield Grammar School community. As avalued member of the Information Technology Department, you willshare your expertise in technologies and help the wider SchoolCommunity utilise IT solutions.

This is an 8-week casual opportunitybased at our Caulfield Campus commencing in July 2023. Workdays areMonday to Friday, 8.00am to 4.30pm with some after-hours work asrequired to support after-schoolevents. 

KeyDuties

Provide troubleshooting and technical support remotely, one-on-one or via phone/email/web-based IT ticketing system Advise users regarding the proper use of school IT/AV systems, platforms and applications and address specific user issues as they are reported Act as a liaison between users and the L2 support team and/or third-party support partners during escalations Identify and respond to monitoring system alerts and  Identifying key support ticket themes and escalating these to the appropriate contact Build / deployment of new devices (MacBook, Windows, iPads, iPhones) Provide user training and advice on new technologies when deployed. Model and live the Caulfield Grammar School values and behaviours.

Skills andExperience 

Strong knowledge of Apple based devices including support of MacOS and iOS operating systems as well as knowledge of Microsoft Windows based devices (Windows 10/11, Active Directory Users/Groups) Some knowledge of networking technologies, IP Telephony, Video Conferencing (Cisco) and classroom AV and school platforms and applications including SIS, LMS, web portals, learning applications. At least 2-3 years in a similar IT/AV Service Desk or IT Helpdesk support role. Solid experience in problem analysis and resolution of software and hardware problems. Knowledge of ITSM Ticketing Systems (e.g. Fresh Service) Proven ability to function in a self-directed environment Bachelor’s Degree in Computer Science or IT Management desirable Hold or willing to obtain an Employment Working With Children Check.

Why Caulfield GrammarSchool

Our culture is defined by the fivevalues: Pursuing Excellence, Inspiring Creativity, ThrivingTogether, Embracing Diversity, and Living Wholeheartedly. Thesevalues guide the way we work together with passion and authenticitybased on our guiding principle of a Mind forLife. 

For more information about pursuing acareer of excellence at Caulfield Grammar School, please visitour Employment Page. 

OurBenefits 

Competitive base and Superannuation Continuous professional development opportunities Access to outstanding facilities and resources with free onsite parking Health & Wellbeing activities throughout the year Employee Assistance Program (EAP)

How toApply

Please submit your application byclicking on the APPLY button to be directed to our website.Applications will be reviewed and screened uponsubmission.

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