Technical Support Specialist

1 month ago


Caulfield, Victoria, Australia Caulfield Grammar School Full time
About the Role

We are seeking an experienced Technical Support Specialist to join our Information Technology Department at Caulfield Grammar School.

Job Description

The successful candidate will provide IT and Audio Visual L1 technical support to staff, students, parents, and other members of the school community. This includes troubleshooting and resolving technical issues remotely or in person, providing user training and advice on new technologies, and modeling the school's values and behaviors.

Key Responsibilities
  • Provide technical support and guidance to users on school IT/AV systems, platforms, and applications.
  • Act as a liaison between users and the L2 support team and/or third-party support partners during escalations.
  • Identify and respond to monitoring system alerts and escalate key support ticket themes to the appropriate contact.
  • Build and deploy new devices (MacBook, Windows, iPads, iPhones) and provide user training on these devices.
  • Model and live the Caulfield Grammar School values and behaviors.
Requirements
  • Strong knowledge of Apple-based devices, including MacOS and iOS operating systems, and Microsoft Windows-based devices (Windows 10/11, Active Directory Users/Groups).
  • Some knowledge of networking technologies, IP Telephony, Video Conferencing (Cisco), and classroom AV and school platforms and applications.
  • At least 2-3 years of experience in a similar IT/AV Service Desk or IT Helpdesk support role.
  • Solid experience in problem analysis and resolution of software and hardware problems.
  • Knowledge of ITSM Ticketing Systems (e.g., Fresh Service).
  • Proven ability to function in a self-directed environment.
  • Bachelor's Degree in Computer Science or IT Management desirable.
  • Hold or willing to obtain an Employment Working With Children Check.
About Us

Caulfield Grammar School is an internationally recognized, independent, co-educational school committed to providing exceptional educational opportunities from Early Learning through to Year 12. We strive to deliver innovative specialist educational programs enabling quality learning every day, in every experience, for every learner, for life.

Why Join Our Team?

We offer a competitive base salary, superannuation, continuous professional development opportunities, access to outstanding facilities and resources, health and wellbeing activities throughout the year, and an Employee Assistance Program (EAP). Our culture is defined by five values: Pursuing Excellence, Inspiring Creativity, Thriving Together, Embracing Diversity, and Living Wholeheartedly. We believe in pursuing excellence in all aspects of our work and strive to make a positive impact on our community.



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