Digital service support officer | Full-time Permanent

4 weeks ago


Canberra, Australia ACT Government Full time

Details

: We are looking for a highly creative and innovative Digital Service support Officer to join our team to provide support to our schools. Working under limited direction, the role will report to the Director and will be responsible for: Collecting, researching, and assessing user requirements to create a comprehensive, user-centred online experience using Microsoft 365 products, including SharePoint, and presenting those requirements in an attractive visual format. Design and publish collaboration site pages highlighting all school offerings provided by the Directorate to support schools and teachers in their daily teaching activities. Collecting software requests from schools and Education Support Office (ESO) Directorate staff, researching their potential usefulness in schools, and engaging with subject matter experts to assess their viability and suitability for use in the ACT SchoolsNET environment. Prepare briefs for Executive Branch Manager (EBM) approval to present findings on software requirements, including cost, use case, and potential security risks related to Personal Identifiable Information (PII), to ensure all aspects have been thoroughly considered before packaging and deploying the software. Collaborating with ICT security officers and requesters to efficiently and timely package and deploy software solutions while also brokering support services from various ICT software vendors, partners, and suppliers for Teaching and Learning systems as needed. Providing technical support, training, and upskilling opportunities for teachers and school staff on an as need basis including school visitations. Collaborating with internal and external stakeholders, as well as other members of the Branch, to deliver high-quality and responsive services with minimal supervision. Conducting other duties that are appropriate for this level of classification and support the Branch.

Eligibility/Other requirements:

Desirable

Tertiary qualifications in ICT or Visual Communication Design. Experience in adult learning methodologies and environments.

DESIRABLE REQUIREMENTS

Possession of a current driver’s licence and access to a private vehicle. Qualification in related field or equivalent experience is highly regarded.

MANDATORY REQUIREMENTS

Permanent resident of Australia or Australian Citizen

Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.



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