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ICT Services Officer | Full-time Permanent
2 months ago
Details
: Digital, Data and Technology Solutions is looking for an enthusiastic person who possess the right mix of ICT knowledge and experience to join CMTEDD ICT team.As an ICT Services Officer within the CMTEDD ICT team, you will navigate and promote the ICT services provided by the Digital, Data and Technology Solutions Group.
We are looking for someone who can support the delivery of ICT initiatives by utilising the DDTS project and change framework, solve problems, and engage with a range of stakeholders, including technical teams, business application users and external vendors in an embedded ICT team setting.
We are after someone who can provide excellent customer service and can deliver minor projects and associated tasks.
A typical day may include:
Managing ICT projects and change activities. Analysing new digital initiatives and business problems from customers. Coordinating with other ICT specialists to provide appropriate advice to business users. Engaging with business teams to analyse application issues and provide/facilitate resolution utilising established frameworks.The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.
Eligibility/Other requirements:
To be successful, you will possess the good interpersonal and communication skills necessary to build effective working relationships with a diverse range of internal and external stakeholders. You will have the skills and ability to deliver minor ICT projects and complex ICT changes. You will possess the analytical skills required to analyse business problems. You will be able to effectively self-manage, prioritise tasks, and escalate issues when needed. A current ACT Government CMTEDD baseline security clearance or ability to obtain one is mandatory.Notes: A Merit Pool will be established from the selection process and will be used to fill any further vacancies over the next 12 months. This position will be in a workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk. Travel between sites may be required.
