Customer Experience Manager, Seller Experience
1 month ago
-------------------------
Our team operates out of our fabulous CBD office conveniently located near transportation.
Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.
Key job responsibilities
In this role, you will:
·Works across team(s) and Ops organization at country, regional and/or cross regional level to drive improvements and enablers to implement solutions for customer, cost savings in process workflow, systems configuration and performance metrics.
· Build strong communication channels at all levels of the organization, set proper expectations, and provide clear status communications.
· Manage and drive the growth of the seller’s business
· Performs supporting research and analysis, and drive the product (project, processes/ deliverables) development schedule from design to release to improve both seller and customer experience
· Lead key projects in improving logistics experience including but not limited to speed, alternative logistics options and cost optimization
· Conduct deep dive analysis and provide routine executive-level reporting
· Publish recommendations and action plans based on data.
· Structures and develops implementation plans and works with senior leaders to pilot and test new solutions and then roll-out across the broader organization at country/cross-country and/or cross regional level
We are open to hiring candidates to work out of one of the following locations:
Sydney, NSW, AUS
BASIC QUALIFICATIONS
Bachelor's degree; 4+ years of experience in operations, logistics, retail and/or consulting, with a history of owning/ driving results · High attention to detail and proven ability to manage multiple, competing priorities simultaneously · Experience problem solving, including the ability to recognize non-obvious patterns · Strong written and verbal communication skills where statements are high-impact, relevantly pitched for the audience, and frugal on time · Familiarity conversing with, and the work style of, technical development teams. Operates with considerable autonomy and discretion.PREFERRED QUALIFICATIONS
Effective end-to-end project management – as evidenced by a solid understanding of business requirements, timeliness, quality, and delivery of the right solution for the customer. Proactive and demonstrates strong hands on approach. Makes sure the right connections are made and actions taken. Mitigates risk effectively. Implements corrective actions. Escalates with good judgment.Strong data analysis skills - Ability to produce, interpret and draw conclusions from data · · Business case decision-making, complex problem-solving capabilities and attention to detail · Excellent communication skills with the ability to communicate and influence effectively at all levels · Team player who can facilitate successful project work, operating to deadlines · Proven track record of delivering projects within scope, time, budget and quality · Experience with analytical tools such as data warehouse tables: SQL / Visual Basic / Power BI
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
-
Customer Experience Manager, Seller Experience
1 month ago
Sydney, Australia Amazon Commercial Services Pty Ltd Full timeBachelor's degree; 4+ years of experience in operations, logistics, retail and/or consulting, with a history of owning/ driving results - High attention to detail and proven ability to manage multiple, competing priorities simultaneously - Experience problem solving, including the ability to recognize non-obvious patterns - Strong written and verbal...
-
Seller Experience Manager, Seller Growth
1 month ago
Sydney, Australia Amazon Commercial Services Pty Ltd Full time5+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree or equivalent - Experience as a product manager or owner **Key Responsibilities**: - Plan, coordinate, and execute initiatives to remove seller friction - Analyze results, communicate learning upward, and use the data to drive...
-
Sales Advisor
4 weeks ago
Sydney, Australia GrowPro Experience Full time**¿Quieres unirte a nuestro vuelo?** ¡Prepara tus tickets! Estamos deseando saber de ti, pero antes déjanos contarte lo que tenemos para ti. **¿Quiénes somos?** Somos una startup nacida en Melbourne (Australia) hace más de 8 años, y ahora mismo, estamos por todo el mundo. Nacimos de la mente de dos españoles que trataban de sobrevivir en el país...
-
Sales Advisor
4 weeks ago
Sydney, Australia GrowPro Experience Full time**¿Quieres unirte a nuestro vuelo?** ¡Prepara tus tickets! Estamos deseando saber de ti, pero antes déjanos contarte lo que tenemos para ti. **¿Quiénes somos?** Somos una startup nacida en Melbourne (Australia) hace más de 8 años, y ahora mismo, estamos por todo el mundo. Nacimos de la mente de dos españoles que trataban de sobrevivir en el país...
-
Sales Representative
4 weeks ago
Sydney, Australia GrowPro Experience Full time**¿Estás preparado para subirte en una montaña rusa de sensaciones y emociones? **¡Prepara tus tiquetes! Estamos deseando saber más de ti, pero antes déjanos contarte quiénes somos. **¿Quiénes somos?** Somos una startup nacida en Melbourne (Australia) hace más de 8 años, y ahora mismo, estamos por todo el mundo. Nacimos de la mente de dos...
-
Sales Representative
1 month ago
Sydney, Australia GrowPro Experience Full time**¿Estás preparado para subirte en una montaña rusa de sensaciones y emociones? **¡Prepara tus tiquetes! Estamos deseando saber más de ti, pero antes déjanos contarte quiénes somos. **¿Quiénes somos?** Somos una startup nacida en Melbourne (Australia) hace más de 8 años, y ahora mismo, estamos por todo el mundo. Nacimos de la mente de dos...
-
Key Account Manager
4 weeks ago
Sydney, Australia Amazon Full timeDESCRIPTIONAre you familiar with sales and account management or with business development? Do you identify yourself with our motto "work hard, have fun, make history"? Amazon is growing in Australia: grow with us! Amazon is looking for a smart and driven Business Development Manager to be part of the team recruiting Australian Sellers for Amazon Fashion in...
-
Customer Experience Manager
4 weeks ago
Sydney, Australia Investa Full time**We’ve made it our business to understand how people want to work today, tomorrow and beyond and as you’d expect, we practise what we preach in our own workplace as well.** Investa is one of Australia's largest and most well-known commercial real estate companies, committed to helping workplaces to thrive. We manage and develop office buildings in...
-
Customer Experience Manager
1 month ago
Sydney, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time**Job no**: V13240 **Work type**: Ongoing Full Time **Location**: Adelaide, Sydney **Categories**: Customer Service Team The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect...
-
North Sydney, Australia Amazon Commercial Services Pty Ltd Full timeAmazon Australia is growing at a phenomenal rate as we work to create an awesome shopping experience for Australians. New team members are joining us every day in our mission to be the most customer-centric company on earth.Amazon is seeking to hire a Key Account Manager in our team to help build our key Consumer Electronics categories by managing our most...
-
Customer Experience Designer
4 weeks ago
Sydney, Australia Firesoft People Full timeJoin a reputable financial services in Sydney as a Customer Experience Designer. As part of this newly formed team, You will discover new ways of working, and an exciting range of roles to demonstrate your skills. **What you will do**: - Lead projects including scoping to deliver customer experience insights and solutions, including pilots and proof of...
-
Customer Experience Designer
3 days ago
Sydney, Australia Intuit Full timeCompany Overview Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to...
-
Customer Experience Designer
1 month ago
Sydney, Australia Intuit Full timeCompany Overview Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find...
-
Customer Experience Specialist
4 weeks ago
Sydney, Australia Recruitment Alternative Full time**Work From Home - manage your own time. **You must have recent WFH experience with office set up**: - **Autonomous role with a supportive Manager**: - **Live in NSW/VIC/QLD!** **About the Role**: Our client, a specialist B2B loyalty company, is looking for a vibrant & empathetic representative that will provide phone-based support for their loyalty...
-
Customer Experience Specialist
1 month ago
Sydney, Australia Recruitment Alternative Full time**Work From Home - manage your own time**: - **Autonomous role with supportive Manager**: - **Live in NSW/VIC/QLD!** **About the Role**: Our client, a specialist B2B loyalty company, is looking for a vibrant & empathetic representative that will provide phone-based support for their loyalty program partners & members. This role will form a key part of the...
-
Customer Experience Officer
4 weeks ago
North Melbourne, Australia The Lost Dogs Home Full time**Job Overview**: **Work type**: Full Time**Location**: North Melbourne**Job type**: Customer Service**Date posted**: 24 Jan 2024 AUS Eastern Daylight Time**Applications close**: **About us**: The Lost Dogs’ Home is Victoria’s largest animal shelter. During our last financial year, our dedicated team found new forever homes for more than 8,000 abandoned...
-
Customer Experience Designer
4 weeks ago
Sydney, Australia Firesoft People Full timeJoin a reputable financial services in Sydney as a Customer Experience Designer. As part of this newly formed team, You will discover new ways of working, and an exciting range of roles to demonstrate your skills. What you will do: Lead projects including scoping to deliver customer experience insights and solutions, including pilots and proof of...
-
Assistant Customer Experience Manager
4 weeks ago
Sydney, Australia Inchcape Full timeWe are a new and exciting brand in the automotive world looking to exceed customer expectations and provide a service out of the ordinary! In our view ordering a car should be like ordering any other products online or in store! In order to provide the above and take this brand to the next level we are looking for **Assistant** **Customer Experience...
-
Existing Account Manager, Seller Services, Home
1 month ago
North Sydney, Australia Amazon Commercial Services Pty Ltd Full timeThere's never been a more exciting time to join Amazon!Amazon Australia is growing at a phenomenal rate as we work to create an awesome shopping experience for Australians. New team members are joining us every day in our mission to be the most customer-centric company on earth.Amazon is seeking to hire a Key Account Manager in our team to help build our key...
-
Customer Experience Specialist
4 days ago
Sydney, Australia TAL Full time**Company Description** Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...