Customer Experience Specialist

2 months ago

Sydney, Australia Recruitment Alternative Full time

**Work From Home - manage your own time**:

- **Autonomous role with supportive Manager**:

- **Live in NSW/VIC/QLD**

**About the Role**:
Our client, a specialist B2B loyalty company, is looking for a vibrant & empathetic representative that will provide phone-based support for their loyalty program partners & members. This role will form a key part of the team that delivers high-end loyalty solutions for a wide range of industries in Australia & New Zealand.

**What’s great about this role**:

- Join a well-established business-to-business firm
- No sales, no face-to-face interaction
- Communicate with a variety of people from loyalty partners to new & existing customers
- Be a part of the solution & help other companies grow

**Duties**:

- Answering inbound calls including customer inquiries, reward redemption, order processing etc
- Making outbound calls to maintain customer relationships, advising customers of expiring points, order delays, dealing with other problems & queries
- Assists the Sales & Marketing Teams on outbound calling project management, new Partner launches & promotions.
- Phone-based Account Management of a selection of partners & customers - providing program support
- Communicate with product suppliers on pricing & stock availability.
- Database management, updating client details on the system, logging calls, closing accounts

**Skills and Experience**:

- 3+ years of experience in telephone customer service is essential
- Experience in outbound calling with a focus on maintaining customer relationships & resolutions
- Strong verbal & written communication, as well as relationship-building skills.
- Experience with Microsoft Office and proficiency in Excel.
- Ability to work independently as well as collaboratively.
- Excellent time management skills, detail-oriented, highly organized, deadline focused and good at problem-solving.
- Empathetic to others, patient, lets others speak, and listens actively.

**How to apply**:
**Job ID**:
**TS11670/1.1

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