Digital Engagement Officer

3 weeks ago

Sydney, Australia UNSW Australia Full time

Why Your Role Matters

: The portfolio of External Engagement is responsible for connecting the University with core stakeholders including philanthropists, alumni, government, volunteers, the media and the broader community. 

It is made up of six collaborative and high performing teams: 

Strategic Communications

Corporate Communications  Internal Communications  Government Relations 

Development

Fundraising & Operations  Donor Relations  Industry Engagement 

Centre for Ideas

Strategic Events Thought Leadership Public Engagement

News and Content

Creative & Visual Content Social Media  UNSW Newsroom

External Engagement 

Faculty Engagement  Precinct Engagement  Alumni Experience 

Operations

Web Transformation Hospitality Operations & Governance

The Digital Engagement Officer is responsible for working within the Web Operations and Transformation team to consolidate, harmonise and improve UNSW’s vast and disparate digital eco-system. The role will work closely with the Full stack development and UX Design teams to facilitate numerous digital projects, ensure operational continuation and will largely focus on stakeholder, end-to-end project management while transitioning faculty and divisional sites onto a new digital ecosystem.

In addition to project consolidation and optimisation, the Digital Engagement Officer also provides UNSW’s stakeholders with a ‘one-stop’ shop for all digital requests – including, but not restricted to, website and content updates, usability, configuring, information architecture, design, Search Engine Optimisation (SEO) Strategy, and new website builds.

Who You Are:

A relevant tertiary qualification in online communications or related subject, ideally with a specialisation or adequate experience in the online environment, along with a minimum of 2 years experience within web content production. Demonstrated experience with HTML, CSS and configuration using a multitude of CMS Required Adobe Experience Manager and Drupal Proven experience in end-to-end digital project management using proven project methodology (for example Agile). Demonstrated experience in Search Engine Optimisation and IA discovery and creation e.g. Optimal workshop, Site Improve, Grammarly, ClearScope, GA, Crazy Egg. Familiarity with online web publishing processes and package i.e. AEM, Drupal, and CRM Dynamics, required. Proven ability to work proactively and meet multiple deadlines. Excellent communication and consultation skills with the ability to work autonomously and as part of a team. Demonstrated success working effectively and collaboratively on initiatives with a range of people at various levels within an organization. Excellent written and verbal communication skills and the ability to liaise effectively with all levels of internal and external stakeholders. An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines. Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

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