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Claims Officer

4 months ago

Mascot, Australia Qantas Group Full time
Together we drive positive business outcomes Challenge yourself to make an impact to this exciting new role and take an opportunity to grow and diversify your career Multiple Permanent Full-Time positions available based at our Mascot Campus

The Qantas Group sits at the heart of the fast moving, challenging and exciting aviation and travel sector. Today, 35,000 people work in Australia and overseas across our airline, freight, catering, ground service and loyalty arms, driving our success and maintaining our position as a world class organisation. As we engage our next generation, we continue to look for the passion and commitment that have always set the Qantas Group apart. In this uniquely dynamic environment, you’re encouraged to embrace a challenge and build your experience every day.

The Qantas NSW Workers Compensation Team is growing as part of our recent awarding of a group Self Insurance Licence to now cover all companies that are part of the Qantas Group in NSW. We are seeking a skilled and motivated Workers Compensation Claims Officer to join our expanding team in New South Wales.

As a Claims Officer , you will play a crucial role in helping workers receive the treatment and support they need to return to work and health while ensuring compliance with workers compensation regulations. You will also provide guidance and expertise to business managers in supporting their employees returning to work. You will manage a caseload of workers' compensation claims in compliance with NSW regulations. Completing key compliance activities such as initial contacts, liability assessment, calculation of PIAWE, payment of weekly benefits. assessing liability for treatment and development of Injury Management Plans. Utilise your knowledge and skills in monitoring & influencing workers return to work requirements and conducting work capacity assessments and decisions. 

To be successful you will possess:

Higher School certificate or equivalent  Workers Compensation Claims Management experience essential  Workers Compensation Self-Insurance experience preferable  Working knowledge of NSW legislative workers compensation framework & timeframes  Ability to manage complex workers compensation issues/procedures  Strong skills in management of barriers and strategies associated with injury and claims management.  Excellent verbal and written communication skills.  Well-developed computer skills including knowledge of Microsoft Office products  Strong and effective interpersonal skills with the ability to build constructive and effective working relationships  Evidence of high-level attention to accuracy and detail  Must maintain confidentiality of information 

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close Sunday 16th June 2024

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.