Administration Assistant/Customer Service
5 months ago
The successful candidate will commence as an on-hired employee, with hours from 8:30am-5:00pm Monday-Friday and additional overtime as required. You will act as the first point of contact for customers and corporate clients, respond to enquiries, schedule bookings and be responsible for a range of administration tasks. You will have the opportunity to move into a permanent role after the successful completion of a probationary period and pre-employment checks.
Duties
- Inbound and outbound calls
- Schedule daily booking
- Confirm and enter job details
- Liaise with Project Managers and other stakeholders
- Complete reports, quotes and other ad hoc administrative tasks
- Provide outstanding customer service and strive to achieve targets and KPIs
Skills and experience
- Proven customer service experience in a fast-paced role (insurance or construction industry highly beneficial)
- Strong computer skills and able to use internal systems
- Great attention to detail
- Organised and excellent time management skills
- Motivated and proactive
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