Quality Benchmarking and Reporting

4 weeks ago

Blackburn, Australia The Salvation Army Full time

Number of Positions Available:

1

Start your career with The Salvation Army today

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

About the Role

We are seeking a Quality Benchmarking and Reporting Analyst, for a Permanent – Full-Time role opportunity in THQ Blackburn.

Purpose of the Role

The Quality Benchmarking and Reporting Analyst is responsible for developing and disseminating accurate and timely reporting and insights into quality performance and improvement activities across The Salvation Army (TSA) to support strategic decisions and oversight. It is a key enabler that provides TSA with the ability to measure, analyse, monitor, and manage service safety, effectiveness, person-centredness, and seamlessness.

The role will collaborate with key stakeholders to identify and address requirements for the development of business intelligence and the provision of reports across the organisation. Working with key stakeholders, activities include;

  • Develop, implement and improve systems and reports.

  • Coordinate and execution committee reporting activities

  • Undertake data accuracy assurance activities

Key Responsibilities

Reporting to the Manager, Benchmarking and Reporting, your key responsibilities are:

  • Coordinate activities required to create quality performance reports for the Board Quality and Safety Committee. Activities include (but are not limited to):

  • Data collection from established stakeholders.

  • Reviewing incidents and feedback data.

  • Creating Quality and Safety Committee dashboard reports.    

  • Provide data, insights, and analysis in quality performance to identify high-risk areas for quality improvement.

  • Actively improve data analytics and reporting processes.

  • Contribute to the development and implementation of IT systems.

  • Identify high-risk areas, provide insights into the areas for quality improvement and actively improve data analytics and reporting processes.

  • Provide incident and complaint data and insights as requested by stakeholders.

  • Contribute to developing the system for capturing, measuring, and reporting performance against KPIs and benchmarks.

Qualifications and Experience:

  • Tertiary qualifications in data analytics, IT or related fields

  • Intermediate knowledge and or experience in building PowerBI dashboards

  • Demonstrated experience with MS Excel (Advanced), MS Word (Advanced), and MS PowerPoint (Intermediate)

  • Strong written and verbal communication skills

  • Collaborative customer-oriented approach and open to continuous learning

  • Experience within a Community, Social, Health Services or similar industry will be highly favourable

Requirements of the Role

  • A national police and WWCC check is required.

Why work for us

In return, we offer our eligible employees real and meaningful benefits such as:

  • Positively supporting and impacting the lives of others through your career contribution

  • An inclusive culture of dedicated, passionate and professional team members

  • NFP salary packaging ($15,900 tax-free) plus meals and entertainment benefits

  • Flexible working conditions

  • Paid parental leave

  • Financial, retail and lifestyle discounts and benefits

  • Employee Assistance Program - Independent confidential counselling service

  • Opportunity for career development

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