Knowledge Management Coordinator
4 months ago
Job Description
Knowledge Management Coordinator
The Company
Goodman Fielder is a leading regional food company across Australia, New Zealand and the Asia Pacific. We have a portfolio of iconic and trusted brands Australians have grown up with and put in their supermarket trolleys weekly, including Helga's, Wonder White, Praise, White Wings, MeadowLea, and many more. Our vision is to be the leading and most innovative local food company, creating food that people love.
We value our people at Goodman Fielder and recognise that our success depends on our ability to attract and retain talented people.
The Opportunity
We have a newly created opportunity for a Knowledge Management Coordinator to join our team based in Macquarie Park, Sydney.
This role focuses on managing and maintaining the Service Desk's knowledge base to ensure its accuracy, relevance, and effectiveness in supporting operational needs. You will collaborate with the Service Desk team, subject matter experts, project management teams, and other business units to create and validate accurate and relevant knowledge base articles. Your contributions will be instrumental in maintaining accurate processes and procedures within the Service Desk, while also enhancing awareness and promoting self-service capabilities.
Key Responsibilities:
Identify and implement opportunities to improve the Service Desk knowledge base and management practices, ensuring alignment with ITIL guidelines. Promote and ensure compliance with knowledge management standards and best practices within the Service Desk team. Collaborate with Service Desk Analysts and subject matter experts to create and validate accurate and relevant knowledge base articles. Ensure timely and accurate publication and regular review of knowledge base content, updating as necessary. Develop and deliver user guides and instructional materials to empower end-users and reduce reliance on Service Desk support.What you need:
A passion for technical writing and process documentation, with the ability to communicate complex technical information clearly and effectively Background in Communications, Administration, Knowledge Management or IT Service Desk will set you apart Experience with knowledge management software and IT Service Management frameworks; ITIL4 Foundation certification is highly desirable Excellent written and verbal communication skills with attention to detail Ability to work independently and collaboratively, prioritizing tasks effectively While some experience is preferred, we welcome applications from candidates who demonstrate a strong passion for documentation and appreciate the benefits of a robust knowledge management systemWhat to expect from us:
With continual growth and new product development on the horizon, you will experience an innovative and autonomous environment where you are a valued part of our overall success. You will work within cross-functional teams and with highly experienced professionals who know our business inside out.
At Goodman Fielder, we aim to be the destination employer offering long-term careers.
What are you waiting for? Apply Now.
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