Customer Support Manager

3 weeks ago

Perth, Australia Eminence Talent Group Full time

Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

  • Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
  • Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
  • Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
  • Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
  • Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
  • Uphold and enhance compliance protocol knowledge within the team.
  • Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

Requirements

  • Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
  • Exceptional leadership skills, with experience managing a team of at least 3 individuals.
  • Demonstrated excellence in customer service and relationship management.
  • Outstanding communication skills, both verbal and written, with the ability to multitask effectively.
  • Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

Benefits

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic, fast-growing industry.
  • Professional development and career growth opportunities.
  • Flexible work arrangement with a blend of in-office and remote work.

  • Customer Support Manager

    2 weeks ago

    Perth, Australia Western Power Full time

    **Customer Support Manager**: - Location: Perth Office - CBD, WA, AU- 20 Mar 2024Do you want to deliver work that truly matters to our community? There's never been a better time to join the energy industry! At Western Power we're working towards our vision for a clean energy future and we're looking for diverse, passionate people to join our team of world...

  • Customer Support Manager

    1 week ago

    Perth, Australia WesTrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...

  • Customer Support Manager

    2 weeks ago

    Perth, Australia WesTrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...

  • Customer Support Manager

    1 week ago

    Perth, Western Australia Liebherr-Australia Pty. Ltd. Full time

    About the roleReporting directly to the Operations Manager WA Customer Support - Mining, the Customer Support Manager is responsible for the provision of effective leadership, management and coordination of allocated projects, which includes liaising with the Customer and their service providers to ensure efficient operation on Liebherr excavator fleet. In...

  • Customer Support Manager

    3 weeks ago

    Perth, Australia WesTrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...

  • Customer Support Manager

    1 week ago

    Perth, Western Australia WesTrac Full time

    WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve...

  • Customer Support Manager

    1 week ago

    Perth, Western Australia WesTrac Full time

    WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve...

  • Customer Support Manager

    1 week ago

    Perth, Australia CorePlan Full time

    **Who We're Looking For** **Responsibilities**- Own our customer support channels by leading conversations to resolve customer queries and issues.- - Coordinate support representatives to fulfil our availability, response and resolution time SLAs.- - Refine and work with management to build our processes to ensure lightning fast support and 'starry eyed'...

  • Registered Nurse

    2 months ago

    Perth, Australia HealthcareLink Support Full time

    Are you an experienced RN with Anaesthetic & PACU experience, excellent interpersonal and customer service skills, and a passion for delivering high-quality patient care?We are currently expanding our team and are looking for RNs who want to join our collaborative Anaesthetic & PACU team on a full-time basis.As an experienced RN in Anaesthetics/PACU, your...

  • Customer Support Account Manager

    3 weeks ago

    Perth, Australia Komatsu Australia Full time

    **Job no**: 6392 **The Opportunity**: Are you an experienced Customer Support Account Manager with a background in after market sales and construction or mining? Do you have a proven track record of maximizing customer satisfaction and actively building strong relationships? If so, we want to hear from you! We are currently seeking a highly motivated and...

  • Customer Support Account Manager

    3 weeks ago

    Perth, Australia Komatsu Full time

    **The Opportunity**: Are you an experienced Customer Support Account Manager with a background in after market sales and construction or mining? Do you have a proven track record of maximizing customer satisfaction and actively building strong relationships? If so, we want to hear from you! We are currently seeking a highly motivated and experienced...

  • Customer Support Account Manager

    1 week ago

    Perth, Western Australia Komatsu Australia Full time

    Job no: 6392The Opportunity:Are you an experienced Customer Support Account Manager with a background in after market sales and construction or mining? Do you have a proven track record of maximizing customer satisfaction and actively building strong relationships? If so, we want to hear from youWe are currently seeking a highly motivated and experienced...

  • Customer Service Officer

    3 weeks ago

    Perth, Australia Support Services - InfraBuild Full time

    **About the role**: Join our successful and tight-knit team in our Bibra Lake Steel Centre branch. This role will be working closely with both our Sales and Operations teams, to ensure customers have a positive experience with Infrabuild Steel Centre. This is an exciting opportunity for someone looking to build on their existing customer service/sales...

  • Customer Service Officer

    1 week ago

    Perth, Western Australia Support Services - InfraBuild Full time

    About the role:Join our successful and tight-knit team in our Bibra Lake Steel Centre branch.This role will be working closely with both our Sales and Operations teams, to ensure customers have a positive experience with Infrabuild Steel Centre.This is an exciting opportunity for someone looking to build on their existing customer service/sales experience....

  • Nursing - Theatre & Recovery - HealthcareLink Support

    3 weeks ago

    Perth, Australia HealthcareLink Support Full time

    Are you an experienced RN with Anaesthetic & PACU experience, excellent interpersonal and customer service skills, and a passion for delivering high-quality patient care?We are currently expanding our team and are looking for RNs who want to join our collaborative Anaesthetic & PACU team on a full-time basis.As an experienced RN in Anaesthetics/PACU, your...

  • Customer Support

    1 week ago

    Perth, Western Australia Taxfix Full time

    Our story:Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.Spread across Berlin and Madrid, Team Taxfix is a compassionate group of...

  • Sr. Sales Manager

    1 week ago

    Perth, Western Australia Support Revolution Full time

    Select how often (in days) to receive an alert: Create AlertSupermicro Computer, Inc.is currently seeking a Sr.Sales Manager responsible for successfully expanding Supermicro's customer base in targeted areas.Sr.Sales Manager will also be responsible for maintaining the quality, efficiency, and integrity of Supermicro's sales process through various means of...

  • Sr. Sales Manager

    1 week ago

    Perth, Western Australia Support Revolution Full time

    Select how often (in days) to receive an alert:Create AlertSupermicro Computer, Inc. is currently seeking a Sr. Sales Manager responsible for successfully expanding Supermicro's customer base in targeted areas. Sr. Sales Manager will also be responsible for maintaining the quality, efficiency, and integrity of Supermicro's sales process through various means...

  • Customer Support Manager

    3 weeks ago

    Perth, Australia Liebherr-Australia Pty. Ltd. Full time

    **About the role** Reporting directly to the Operations Manager WA Customer Support - Mining, the Customer Support Manager is responsible for the provision of effective leadership, management and coordination of allocated projects, which includes liaising with the Customer and their service providers to ensure efficient operation on Liebherr excavator...

  • Customs Support

    1 week ago

    Perth, Western Australia PATH4 Group Full time

    Administrative / Support role Mon - Fri, 6am - 2pm Immediate start SUPPORT ROLE IN CUSTOMS TEAMFantastic opportunity to develop your Imports and Customs experience in a global freight companyTHE COMPANYOur client is a well known Global Logistics company with state of the art facilities and systems. Their internal culture is professional yet down to earth....