Customer Support Manager
1 week ago
WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
Reporting to the Mining Business Manager, the
Customer Support Manager is responsible for the effective day-to-day product support and parts and services sales activities with a major customer account.
You will be the point of contact to our customer Perth based teams for B2B parts and Perth based services and will be required to deliver ongoing advice and management of the customer orders and activities.
As well as assisting the customer, you will also be required to deliver on parts and service sales growth including negotiating and executing sales strategies.
To be successful the following is required:
- Previous experience within a Parts and Repairables role, ideally within the mining industry is highly desirable
- Excellent organisation skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines
- High level of initiative and problemsolving skills with the ability to analyse data, compile reports and follow through with required actions
- Ability to work autonomously and within a team
- Sound communication and negotiation skills with the ability to influence stakeholders as well as the ability to conduct presentations
- Demonstrated mine site or construction operational experience with an understanding of mining equipment operations
- Issue and risk mitigation, strong negotiating skills
- Excellent customer service skills with the ability to build and maintain successful working relationships
- Experience working with Caterpillar products highly desirable
What we offer:
- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program.
- Job security with a consistent pipeline of work.
- Unrivalled training and development via The WesTrac Institute.
- Fantastic team environment and inclusive work culture.
- Free onsite parking.
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more.
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options.
If you are interested in taking your career to the next level with WesTrac click the 'Apply' button today
**Job # 883620
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