Customer Support Manager
1 week ago
About the role
Reporting directly to the Operations Manager WA Customer Support - Mining, the Customer Support Manager is responsible for the provision of effective leadership, management and coordination of allocated projects, which includes liaising with the Customer and their service providers to ensure efficient operation on Liebherr excavator fleet.
In addition, using your experience and knowledge you will effectively communicate the recommended corrective remedies to sustain and improve equipment condition and performance.
Duties:
- Provide effective leadership and direction enabling the Site based team to achieve its project deliverables
- Facilitate the organisation and supply of labour, parts and specialist equipment required for customer's planned and unplanned maintenance, shutdowns and repair needs
- Facilitate scheduled meetings with customers onsite
- Identify opportunities for product improvements in line with customer expectations
- Manage communications and relations with Technical Services team ensuring the resolution of any technical issues that may arise.
Skills & Experience:
- Demonstrated ability to lead and manage a diverse team of employees
- 35 years' experience in Customer relationship management with proven deliverables
- Certificate III Engineering (Mechanical) Diesel Fitter or Mobile Plant
- Previous Liebherr Excavator knowledge advantageous
- Proven track record of highlevel customer support
- Establish and maintain strong relationships with a wide range of stakeholders.
Benefits:
- Salary Sacrifice and Novated Car Lease Options
- Generous employee benefits pool, including 5 days bonus leave, ability to purchase additional leave, 10 weeks paid parental leave, early access to LSL; wide range of company discounts and retail discount program
Kushali Raghwani
Human Resource Business Partner
Applications close 22 December 2023
No third Parties or agencies please.
One Passion. Many Opportunities.
The company:
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs around 48,000 people, in more than 140 companies and 50 countries on every continent.
Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry.
Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand.
Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.
Location:
Liebherr-Australia Pty. Ltd.
555 Great Eastern Highway
6104 Perth
Australia (AU)
Contact:
Kushali Raghwani
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