Customer Support Manager

1 week ago


Perth, Western Australia Liebherr-Australia Pty. Ltd. Full time

About the role


Reporting directly to the Operations Manager WA Customer Support - Mining, the Customer Support Manager is responsible for the provision of effective leadership, management and coordination of allocated projects, which includes liaising with the Customer and their service providers to ensure efficient operation on Liebherr excavator fleet.

In addition, using your experience and knowledge you will effectively communicate the recommended corrective remedies to sustain and improve equipment condition and performance.


Duties:

  • Provide effective leadership and direction enabling the Site based team to achieve its project deliverables
  • Facilitate the organisation and supply of labour, parts and specialist equipment required for customer's planned and unplanned maintenance, shutdowns and repair needs
  • Facilitate scheduled meetings with customers onsite
  • Identify opportunities for product improvements in line with customer expectations
  • Manage communications and relations with Technical Services team ensuring the resolution of any technical issues that may arise.

Skills & Experience:

  • Demonstrated ability to lead and manage a diverse team of employees
  • 35 years' experience in Customer relationship management with proven deliverables
  • Certificate III Engineering (Mechanical) Diesel Fitter or Mobile Plant
  • Previous Liebherr Excavator knowledge advantageous
  • Proven track record of highlevel customer support
  • Establish and maintain strong relationships with a wide range of stakeholders.

Benefits:

  • Salary Sacrifice and Novated Car Lease Options
  • Generous employee benefits pool, including 5 days bonus leave, ability to purchase additional leave, 10 weeks paid parental leave, early access to LSL; wide range of company discounts and retail discount program
- $1000 Referral Program

Kushali Raghwani
Human Resource Business Partner

Applications close 22 December 2023

No third Parties or agencies please.

One Passion. Many Opportunities.

The company:


Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs around 48,000 people, in more than 140 companies and 50 countries on every continent.

Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry.

Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand.

Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.


Location:

Liebherr-Australia Pty. Ltd.

555 Great Eastern Highway

6104 Perth

Australia (AU)

Contact:

Kushali Raghwani

  • Perth, Western Australia WesTrac Full time

    WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve...


  • Perth, Western Australia WesTrac Full time

    WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve...


  • Perth, Western Australia Komatsu Australia Full time

    Job no: 6392The Opportunity:Are you an experienced Customer Support Account Manager with a background in after market sales and construction or mining? Do you have a proven track record of maximizing customer satisfaction and actively building strong relationships? If so, we want to hear from youWe are currently seeking a highly motivated and experienced...


  • Perth, Western Australia Support Services - InfraBuild Full time

    About the role:Join our successful and tight-knit team in our Bibra Lake Steel Centre branch.This role will be working closely with both our Sales and Operations teams, to ensure customers have a positive experience with Infrabuild Steel Centre.This is an exciting opportunity for someone looking to build on their existing customer service/sales experience....

  • Customer Support

    1 week ago


    Perth, Western Australia Taxfix Full time

    Our story:Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.Spread across Berlin and Madrid, Team Taxfix is a compassionate group of...

  • Sr. Sales Manager

    1 week ago


    Perth, Western Australia Support Revolution Full time

    Select how often (in days) to receive an alert: Create AlertSupermicro Computer, Inc.is currently seeking a Sr.Sales Manager responsible for successfully expanding Supermicro's customer base in targeted areas.Sr.Sales Manager will also be responsible for maintaining the quality, efficiency, and integrity of Supermicro's sales process through various means of...

  • Sr. Sales Manager

    1 week ago


    Perth, Western Australia Support Revolution Full time

    Select how often (in days) to receive an alert:Create AlertSupermicro Computer, Inc. is currently seeking a Sr. Sales Manager responsible for successfully expanding Supermicro's customer base in targeted areas. Sr. Sales Manager will also be responsible for maintaining the quality, efficiency, and integrity of Supermicro's sales process through various means...

  • Customs Support

    1 week ago


    Perth, Western Australia PATH4 Group Full time

    Administrative / Support role Mon - Fri, 6am - 2pm Immediate start SUPPORT ROLE IN CUSTOMS TEAMFantastic opportunity to develop your Imports and Customs experience in a global freight companyTHE COMPANYOur client is a well known Global Logistics company with state of the art facilities and systems. Their internal culture is professional yet down to earth....


  • Perth, Western Australia MARKJAMES SEARCH LTD Full time

    .Customer Support Representative - Reading / Hyrid Working - £ £13.00 ph - 12 Month ContractMy client is looking for a Customer Support Representative to join their Customer Support department, to deliver the best customer experience and service level in a fast-growing and dynamic environment. You will be assisting customers through troubleshooting issues,...


  • Perth, Western Australia PERSOLKELLY Full time

    The Company: Our client is a growing company providing technology for the global gold exploration and mining industry. Built on innovation and introducing new technology across the globe, they are now looking for someone who will be excited about learning developing, shaping and growing the role.About You: We are looking for someone with previous customer...


  • Perth, Western Australia Rentokil Initial Full time

    Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programs for colleagues to enhance their skills.We are looking for a Customer Support Coordinator to join our team in Perth on a full-time...


  • Perth, Western Australia Rentokil Initial Full time

    Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programs for colleagues to enhance their skills.We are looking for a Customer Support Coordinator to join our team in Perth on a full-time...


  • Perth, Western Australia Komatsu Australia Full time

    Job no: 5780The Opportunity:Are you a customer support expert who thrives on assisting others?We are currently seeking a Customer Support Sale Representative to join our team and provide exceptional support to our clients.As a representative, you will identify and support Customers by offering relevant products and services delivering After Market Support...


  • Perth, Western Australia booking bug Full time

    Are you looking to join a rapidly growing SaaS company with a global customer list of well-known, household brands? Are you looking to join an organization where you can make a difference and your accomplishments are recognized and appreciated? Are you looking to grow in a fast-paced and exciting environment while learning from an executive team of proven...


  • Perth, Western Australia Weir Group Full time

    Provide excellent customer service to our key customer accounts Full time Permanent opportunity within our Perth office 11.5% SuperannuationDo you thrive on positive people interactions and excel at data entry?Then we are looking for you, a dynamic individual to become out next superstar Customer Service Officer.Working at our fantastic modern Perth Airport...


  • Perth, Western Australia TSA Group Full time

    Company DescriptionAt TSA Group, we've been providing customer experience solutions to some of Australia's biggest brands for 25 years, managing their contact centre operations.TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and delivering the...


  • Perth, Western Australia TSA Group Full time

    Company DescriptionAt TSA Group, we've been providing customer experience solutions to some of Australia's biggest brands for 25 years, managing their contact centre operations.TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and delivering the...


  • Perth, Western Australia Rentokil Initial Full time

    Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programs for colleagues to enhance their skills.We are looking for a Customer Support Coordinator to join our team in Perth on a full-time...


  • Perth, Western Australia Synergy AU Full time

    The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations...


  • Perth, Western Australia Linked Support Solutions Full time

    Here at Linked Support Solutions, we are seeking _Community Support Cleaners_ to join our growing team We are looking for cleaners who are client focused, exercise choice and control and are passionate about enhancing the lives of people with disabilities.Who are we? Linked Support Solutions (LSS) was established in 2021 with the aim to provide high quality...