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Settlement Officer

2 months ago

Sydney, Australia Ubank Full time

At ubank, we want to empower the digital generation to be more successful with money. Think of us more as a daily money companion. One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead. 
With ubank, our customers can discover what it feels like to save more, see exactly where they’re spending and own their own home faster. In short, we want to help them achieve real momentum with money. 

Your why 

You thrive in fast-paced, ever-changing environments and communicate openly and transparently. You effectively manage change, conflict, and priorities, and can create clarity out of ambiguity to deliver outcomes. You enjoy variety in your workday and maintain a high level of personal resiliency.

How you will spend your time 

In the Settlements Officer role, you will be responsible for managing loans post-approval through to settlement and delivering a seamless experience for our customers and brokers. In this role, you will:

  • Manage lending relationships after loan approval for direct and broker clients.
  • Coordinate tasks up to settlement, including loan docs and settlement
  • Handle new loans, variations, and discharges
  • Boost performance metrics like productivity, quality, and engagement
  • Ensure timely and accurate settlements, including loan drawdown and mortgage variations
  • Initiate and implement process improvements
  • Develop your skills and share knowledge to train team members
  • Deliver a great customer experience and grow advocacy
  • Ensure compliance with relevant regulations
  • Communicate potential risks to ensure compliance
  • Review and analyze customer experience criteria
  • Contribute to the development and delivery of the Quality framework

What you will bring 
 

  • Experience in a Mortgage/Home Lending role in a financial institution highly desirable.
  • Effective communication skills, both written and oral.
  • Attention to detail, with strong organisation and problem-solving skills.

Why ubank? 
 

  • Hybrid working model - with 3 days in our central Sydney CBD office located above Wynyard station. 
  • Highly collaborative and positive culture
  • Strong internal development & growth opportunities
  • + other fantastic benefits to support

Our Values 
 

  • Delight the Customer - We put the customer’s best interests at the forefront of everything we do. We believe financial success will follow customer success. 
  • Agile and Brave - Constantly collaborating in new ways to create something genuinely innovative. 
  • Value Each Other - We respect everyone’s contribution, embracing a common goal and championing individuality. 
  • Frank and Authentic - A high performing team who say what we mean and mean what we say to create a strong team culture. 
  • Show Up - We bring our passion, positivity, and sense of fun every day to embrace the challenges of changing the banking game. 

  
Our recruitment team is standing by, ready and eager to connect with you and answer any questions you might have. So why wait? Apply now with a CV and let's see where this exciting opportunity takes you 
   
  
We are proud to be an equal opportunity. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. When you apply, please tell us the pronouns you use. 

We acknowledge the Gadigal of the Eora nation as the Traditional Custodians of our local area.