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Rostering & Administration Coordinator

1 month ago

Mulgrave, Australia My People Solutions Full time

My People Solutions is seeking a seeking a highly organised, detail-oriented people person to join a professional and well-established Registered NDIS Provider as a Rostering & Administration Coordinator.

The successful candidate will work closely with the General Manager and be responsible for assisting with the recruitment and onboarding of new workers, managing worker schedules, keeping clients informed of any changes and ensuring that all client shifts are filled with workers who have the experience & skills to work with that client in accordance with company policies and procedures.

You need to have strong leadership experience, workforce planning skills and extensive knowledge of the SCHADS Award as well as the ability to quickly build rapport with clients and workers.

  • Phone screen suitability of applications for worker roles, undertake follow up calls to check information, arrange interviews, confirm availability and request documentation.
  • Update & maintain CRM & Scheduling tools with changes & new information.
  • Develop and maintain employee rosters for clients and workers, ensuring that all shifts are filled.
  • Work closely with the General Manager, clients and workers to identify upcoming shift changes.
  • Ensure documentation is maintained and up to date and that scheduling is compliant with company policies, procedures and the SCHADS Award
  • Monitor worker time and attendance, shift notes & incident reports.
  • Follow policies and procedures for incident escalation, ensuring appropriate and timely responses.
  • On call out of hours rostering on rotation.


Requirements

  • 3+ years in a NDIS supervisory or leadership role.
  • Strong working knowledge of the SCHADS Award.
  • Extensive experience in workforce planning, rostering & scheduling.
  • Understanding of recruitment & onboarding processes.
  • Available for out of hours on call roster schedule.
  • Experienced in using Microsoft Office, CRMs & Scheduling Tools.
  • Exceptional interpersonal & communication skills (verbal and written).
  • Able to work independently and as part of a team.
  • Strong record keeping, administration & organisation skills.
  • Enjoys constant change & problem solving.
  • Have an abundance of patience


Benefits

Great salary available for the right candidate, full-time office-based role Monday to Friday 6am to 2pm, out of hours weekend on call rotating roster, inclusive & supportive team and opportunities for professional development.

Interested? Apply Now



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