Home Repairer Relationship Coordinator

4 weeks ago

Toowong, Australia Auto & General Full time

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today.

The role

The Repair Relationship Consultant will drive and improve the performance and capability requirements of the Home Building Partners, while supporting our Home Claims Teams. This will be achieved through the application of strong technical and relationship skills to ensure that we develop market leading repair cost capabilities and successful achievement of the company’s corporate goals.

  • Accountability for our Home Building Partners to ensure that they are engaged, enabled and working by the Auto and General Company Values.
  • Manage a portfolio of external Building Partners to drive their performance in the key areas of cost, quality, customer service and timeliness. This position will play an integral role in the design and development of our Home Building model and assist with the definition of its strategic outcomes.
  • Implementation and ongoing control of Auto and Generals market leading quality assurance program, focused on the continual improvement of the performance and technical requirements of our Building Partners.
  • Implement practices to understand cost driven insights and to develop ways of working with our people and with the best application of all tools available, providing leading edge scoping and repair method and cost control.
  • Deliver technical training to both our Building Partners and Home Claims Teams to address scoping, pricing and process adherence gaps identified during Quality Reviews. Ongoing development of training materials in line with industry changes, legislation, policy and process.
  • Execute strategies which drive technical engagement with our customers, our people & our Building Partners during the assessing & repair cycle, and making a significant contribution to our Home product.
  • Business lead in Projects to ensure deployment of effective systems with the correct technical input.
  • Influence, inspire, collaborate and build strong relationships with your portfolio of Building Partners and internal/external stakeholders
  • Champion a culture of leadership excellence, technical expertise and professionalism.
  • Work to identify gaps in coverage to better service our customers, and work closely with our Home Procurement Team for any changes to our Home Building Panel.
  • Conduct onsite assessments including large loss and high complexity claims.
  • This position will require the successful candidate to travel interstate 2-3 times yearly

What experience you’ll bring

  • Substantial experience in and current knowledge of the building repair / construction industry including the relationship between the industry and the Insurance sector.
  • Technical construction knowledge essential.
  • Experience or knowledge in the role of Insurance Home Assessing or Loss Adjusting.
  • Knowledge of Home insurance building panel protocols.
  • Strong knowledge of QA framework and technical training in an insurance setting
  • Confident in the creation and then delivery of training materials, to assist with ongoing coaching
  • Strong understanding of Home Insurance policies claims and assessing repair methods & quoting software.
  • Excellent relationship building skills which engage stakeholders across the entire organization.
  • Analytical and reporting capabilities.
  • Strong oral and written communication skills, with a professional presentation to all aspects of the role.
  • Able to review reports and data/information to identify trends which will then form action plans, for the continual performance improvement of the Building Partners.
  • Ability to solve problems and work autonomously, negotiation skills.
  • Experience working with KPI’s/SLA’s and how they are used to improve performance.
  • Current driver’s license
  • Ability to travel

Our perks

  • Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
  • Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You’ll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  • Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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