Client Experience Coordinator

2 weeks ago

Toowong, Queensland, Australia Home Instead Full time

We are a leading global brand.
Home Instead help with a range of personal and lifestyle needs while providing welcome companionship.

We take personal responsibility for providing the best in-home care and support to meet our clients' needs and are committed to addressing the individual and national challenges of Australia's ageing population.

Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.


In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families.

To us, it's personal.

About this opportunity


Home Instead is seeking an enthusiastic Client Experience Coordinator to join our Client Excellence team in a full-time role based at our Toowong office.


You will play an important role be assisting and supporting our Care Managers, CAREGivers and office staff in providing the highest quality service to our clients, with an emphasis on creating extraordinary relationships.


Why Join Us?

  • Birthday Day Off
  • Monthly Social Events
  • Career Development
  • A rewarding career where you can make a positive difference in the lives of seniors and their families.

Key Responsibilities:

  • Answering each incoming call in a friendly, professional, and knowledgeable manner
  • Fielding new client and CAREGiver enquiries over the phone
  • Coordinating and setting up client details after hand over from the Care Manager
  • Reviewing and updating client information following client reviews
  • Reviewing and auditing client information as per policy and guidelines
  • Providing administrative support to the office team
  • Monitoring, mediating, managing and ensuring a record is maintained of all interactions with clients/client families and CAREGivers

About you

  • Be able to build strong relationships and rapport with our internal team and clients and always deliver exceptional customer service.
  • Be able to learn technologies quickly to interpret and analyze data.
  • Have previous experience in a highvolume Administration role / Client Care Co-Ordinator (desirable)
  • Have strong administration, communication, problem solving, time management and conflict resolution skills.
  • Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an everchanging environment.

Australian work rights
Applicants must have permanent or temporary rights to work in Australia with no restrictions.

How do I apply?
Please submit your resume and a cover letter detailing your suitability for this role.

  • Client Experience Manager

    2 weeks ago

    Toowong, Queensland, Australia Home Instead Full time

    Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients' needs and are committed to addressing the individual and national challenges of Australia's ageing population. Established in 1994, Home Instead now provides...

  • Patient Experience Coordinator

    2 weeks ago

    Toowong, Queensland, Australia Brisbane Smiles Full time

    We're searching for an enthusiastic Patient Experience Coordinator who's great with people and passionate about customer service.Could you be our next Patient Experience Coordinator?:The Patient Experience Coordinator is responsible for building successful relationships with our patients, building trust and creating an exceptional patient-focused...

  • Sales Coordinator

    2 weeks ago

    Toowong, Queensland, Australia Nine Full time

    Nine is Australia's largest locally owned media company - the home of Australia's most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital.Our Purpose: We shape culture by sparking conversations,...

  • Business Support Coordinator

    2 weeks ago

    Toowong, Queensland, Australia ADG Engineers (Aust) Pty Ltd Full time

    About ADGADG is a proudly Australian-owned company, combining decades of multi-sector experience with a diverse range of established and emerging engineering disciplines, advanced digital offerings, and advisory services, to deliver truly outstanding projects. We combine reliable and proven design principles with industry-leading technology and an advisory...

  • Sales Coordinator

    2 weeks ago

    Toowong, Queensland, Australia Nine Full time

    Company DescriptionNine is Australia's largest locally owned media company - the home of Australia's most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital.Our Purpose: We shape culture by...

  • Sales Coordinator

    2 weeks ago

    Toowong, Queensland, Australia Nine Full time

    Company DescriptionNine is Australia's largest locally owned media company - the home of Australia's most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital.Our Purpose: We shape culture by...

  • Finance Coordinator

    2 weeks ago

    Toowong, Queensland, Australia Auto & General Insurance Full time

    About usAt Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance.Purpose of the RoleThe ' Finance Coordinator -...

  • Coordinator - Homelessness Services Women and

    2 weeks ago

    Toowong, Queensland, Australia Anglicare Southern Queensland Full time

    Permanent full-time role for job security based in Toowong Job satisfaction in your role knowing it positively impacts others Be part of the change in building resilience and safety for women and childrenWe are looking for an energetic, passionate, and skilled 'Leader' to join our team at Toowong in our Homelessness Services Women and Families Service. If...

  • Traffic Operations Coordinator

    2 weeks ago

    Toowong, Queensland, Australia Network 10 Full time

    Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course).We pride ourselves on creating content that gets people talking....

  • Psychology Client Care/ Receptionist

    2 weeks ago

    Toowong, Queensland, Australia Nest Psychology Brisbane Full time

    About the businessAbout the roleNest Psychology is growing rapidly and we are looking to grow our clinical care team to meet client demand. Therefore, you will be an integral part of running (and building) the practice and maintaining our friendly culture. As the face of Nest Psychology, this role will require you to work approx hours per week on Monday to...

  • Dental Communications Coordinator

    2 weeks ago

    Toowong, Queensland, Australia Better Choice Health & Dental Recruitment Full time

    High performing, positive and dynamic team:- Generous remuneration:- Stable and supportive business with long-term career growthExciting new opportunity for a passionate and motivated Dental Communications Coordinator to join this reputable and well established cosmetic dental practice located inner west side of Brisbane. As a market leader in providing...

  • Direct Sales Coordinator

    2 weeks ago

    Toowong, Queensland, Australia Nine Full time

    Company DescriptionNine is Australia's largest locally owned media company - the home of Australia's most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital.Our Purpose: We shape culture by...

  • HR Transaction Coordinator

    2 weeks ago

    Toowong, Queensland, Australia Auto & General Insurance Full time

    About usAt Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance.Purpose of the RoleThe HR Transaction Coordinator...

  • HR Transaction Coordinator

    2 weeks ago

    Toowong, Queensland, Australia Auto & General Full time

    About us At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance. Our culture of 'high performance with high...

  • Oshc Educator- Coordinator, Toowong, Qld

    2 weeks ago

    Toowong, Queensland, Australia Extend After School Care Full time

    OSHC Coordinator - Toowong, QLD.Outside School Hours Care Service Coordinator$34 - $40 Per Hour + Generous AllowancesCasual positionThe OpportunityExtend Children at Brisbane Boys College in Toowong are looking for an OSHC Service Coordinator to play, teach, and take care of them in a safe learning environment at After School Care.Role Holiday care up to 6...

  • Front Office Coordinator Toowong, Qld

    2 weeks ago

    Toowong, Queensland, Australia Bupa Dental Care Full time

    Posted 21/06/2023Job Number 18342Full/Part Part TimePosting End Date 21/07/2023FRONT OFFICE COORDINATOR | Bupa Dental - Toowong, QLDDo you have customer service along with some people experience?Are you after a meaningful, job that's changing people's health for the better - look no further. A career with us at Bupa Dental Toowong is more than just a job....

  • Scheduling Officer

    2 weeks ago

    Toowong, Queensland, Australia Home Instead Full time

    We are a leading global brandHome Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients' needs and are committed to addressing the individual and national challenges of Australia's ageing population. Established in...

  • Payroll Team Leader

    2 weeks ago

    Toowong, Queensland, Australia Chandler Macleod Full time

    Chandler Macleod have partnered with a thriving, tech driven business who have been leaders in the payroll industry. They are seeking a Payroll Team Leader who is experienced in leading and mentoring teams.This is an exciting opportunity to join a successful and supportive team in a company where you can develop and grow your career.Responsibilities will...

  • Lcs Coordinator

    2 weeks ago

    Toowong, Queensland, Australia Data#3 Limited Full time

    Job Summary: We are looking for a customer focussed team player who has an interest in building relationships with internal and external stakeholders.Date Listed:Job Ref:Job Type:Location:23/11/2023LITO110961PermanentToowongSoftware Support Specialist Join our highperforming team in a customerfocused role Work for an HRD Employer of Choice winner for 8 years...

  • Customer Service Manager

    2 weeks ago

    Toowong, Queensland, Australia TROOCOO Pty Ltd Full time

    Well Established Company Permanent Opportunity On Site ParkingTroocoo are excited to be partnering with a well-established organisation to recruit their next Customer Service Manager located in the western suburbs of Brisbane.Managing a team of 3, this will be a hands-on role where you can utilise your customer service expertise.In this role you will handle...