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Technical Support Consultant
3 days ago
About the position
About our Technical Support Consulting opportunity:
Want to grow your career in IT with your excellent customer service and IT skills? Do you enjoy solving technology challenges? How about in a well-established and mature Australian software development and vendor company with more than 1500 clients and 500 staff? Support and collaboration with your team-mates? We’re a friendly bunch. Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds)If you answered yes, this Technical Support Consultant role will allow you to develop your career to the next stage.
Where you’d be working:
Our Technical Support Consultants work in each Pronto Software state office. This role is in our Melbourne branch supporting our internal customers, as well as working collaboratively with the national Corporate IT team.
What you’d be doing (your day will look like this):
Technical Support Consultants provide technical support/system administration for hardware, applications, networks, databases and related operating systems internally.
Your problem-solving and communication skills, together with initiative and willingness to learn will assist you in succeeding in this role to:
Resolve reported user and hardware issues Analyse and troubleshoot to minimise the business impacts of technology issues Support Microsoft Windows operating systems and applications and system administration within a Microsoft environment Document processes for Pronto Software staff ongoing reference Purchasing, configuring, deploying new hardware as well as coordinating hardware warranty repairs where required Server administration and updates for VMWare ESX servers and SANs And other IT Support related tasks-
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