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Field Technical Consultant

4 months ago

Forest Hill, Australia Hewlett Packard Full time

HP has been serving the AEC industry over the last 30 years through market indicating technology solutions in areas like workstations and large format printers.

Come be a part of HP’s Construction Services team as we transform how construction site layouts get made using HP’s new construction layout robotic solution - HP SitePrint.

Today HP is a fortune 50 company with over 50,000 employees worldwide across 190 countries. HP is about innovation, it’s who we are and what we have been doing since 1939. We keep reinventing ourselves, jointly we challenge convention, pushing each other to surprise the world.

**Key responsibilities**
- Integrate technical knowledge and business knowing to create solutions for customers.
- Work with internal development team and external construction services team members to resolve more complex or cross-technology incidents.
- Identify potential escalations and alert management and program stakeholders proactively.
- May identify additional services that could hint to future service revenue growth.
- Build strong relationship with management in assigned accounts.
- Influence delivery decisions on assigned account plans.
- Manage small service and customer experience centric projects/programs in the team, including Service Lifecycle Requirements within the region in coordination with the Global Business Unit.
- Responsible for helping define and establish in-region service infrastructure to fulfil HP SitePrint service strategy, including, but not limited to service parts, bench-repair, whole unit exchange, knowledge management, training. - Drive Customer Expectation management as part of escalation process. - Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design. - Participates in the customer or partner engagements, to ensure onboarding, training, and overall service solution readiness. - Provides Post-Sales service and verify to customers/partners on the HP SitePrint solution.
- Provides technical leadership on specific integration activities associated with services.
- Creates and contributes to knowledge tools and communities and ensures project learnings are documented and shared with internal and external stakeholders

**Education and experienced required**
- Bachelor’s degree preferred or associate degree holder (technical field) with 4-6 years working experience in construction related fields desired.

**Knowledge and Skills**
- Active listening skills and ability to adjust messages to audience level
- Problem-solving skills (proactive, reactive and creative).
- Project management, communication, and analytical skills.
- Able to identify, propose and implement operational efficiencies.
- Has ability to perform/drive resolution of problems on combinations and interactions of products.
- Able to communicate and present complex issues with assurance and confidence.
- Demonstrates the use of consulting skills including questioning, listening, ideas development, permission and rapport, and influencing.
- Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements. - Owns and produces customer documentation.
- Ability to translate technical details into concise and easy to know written form.
- Ability to translate verbal requirements from face-to-face client meetings into requirements documents, statements of work, and proposals.
- Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate.
- From the requirements, able to develop a high-level design or plan, and then estimate the amount of effort required to deliver.
- Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.

**Travel**
- 50% of the time (25% within the country, 25% abroad, mainly to Spain, but not only) ** Availability to work on construction sites is a must.**

**Why HP Australia?**
- Australian Market Leader across PC & Print
- A wide and varied product portfolio to market
- Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
- Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
- Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
- Market Leading Mentoring Program
- Recognised and one of the world’s most sustainable companies
- Wellness Programs
- Flexible work environment
- Supportive team culture
- Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.

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