Customer Service Representative

4 weeks ago

Homebush, Australia JD Group Full time

The Role

Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we pave our own path and are elite within our field. At JD Sports, we carefully curate our products to give our customers the most exclusive ranges from the best global brands, and we apply the same strategy to our talent. We are passionate, talented, dedicated, proud, and hungry for success and we want like-minded individuals to join the movement. 

As a Full-Time online Customer Service Representative (Afternoon Shift), you are responsible for delivering excellent customer service both online and over the phone to JD Sports customers. As a Customer Service Representative you must be confident in multitasking, deescalating customer queries and problem solving.

This role is for our Afternoon Shift, with the hours of 1pm-9pm, Monday to Friday.

You will also be responsible, however not limited to the following duties & responsibilities:

Deal directly with company customers either by telephone or electronically across all channels, including but not limited to: Zendesk, Afterpay, Paypal, Social Media, Daily, Weekly, Monthly Reporting Meeting/exceeding individual KPIs Follow company communication procedures, guidelines and policies Handle & resolve customer complaints, follow up to ensure resolution Set up & maintain customer accounts, process orders, forms, applications & requests Help fulfil customer orders via multiple channels & systems to ensure orders are complete Answer incoming calls in a prompt & efficient manner Respond to requests with a knowledgeable & helpful approach Liaise with internal departments to solve customer requests and inquiries Record details of inquiries, comments & complaints in the appropriate systems

What we're looking for

1-3 years in a similar role Previous experience in online customer service ideal but not required Previous experience in retail customer service Proven experience in online customer service ideal but not required Strong communication skills Actively seeks and explores customer feedback Proven experience dealing with customers and committed to completing and following process

What's in it for you? 

Birthday leave  Competitive Salary  One month paid parental leave  Referral bonus scheme  Opportunity to grow your career Treat yourself with our attractive staff discount This can also be used for friends and family Access to our Employee Assistance Program & Mental Health champions 

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