Customer Service Representative

4 weeks ago

Homebush, Australia people2people Full time

**The Company**:
Our client is a worldwide well-known and highly respected brand in the electronics industry. This position will sit within the Customer Experience department based at the Sydney Olympic Park Office. The primary function of the role is to manage customer enquiries and complaints in relation to product or service failures purchased through Online Store and Retailer and provide appropriate remedy & support in accordance with company policy and adherence to Australia Consumer Law. This role is dedicated point of contact for managing Korean customers and their claims. This role requires an individual to work 4 days in the office and 1 day work from home on a 12 month fixed term contract.

**Duties and Responsibilities**:

- Main point of contact for Korean speaking customers wishing to speak in Korean to a Samsung representative.
- Managing Customer warranty claims and complaints in relation to product failures, delivery issues, payment issues in relation to products purchased from Samsung Online Store.
- Customer updates; timeline for repairs and reassure/facilitate a smooth progression of products to technicians/repair centers
- Answering inbound calls direct from customers and contact centre in relation to queries related to Ecommerce issues.
- Liaising with logistics and service partners to trace deliveries, returns and assessments.
- Following up with customers on failed payments for online orders and wrong orders.
- Creating adhoc reports in relation to failed payments and summary of pending issues.
- Successfully handle complaints and irate customers

**About YOU**:

- Minimum of 2 years in a customer service position, with a passion for customer service and enthusiastic about improving customer experience
- Must be organised, able to prioritise tasks and take initiative
- Highly motivated and ability to take ownership of initiative
- Strong verbal and written communication skills
- Fluent Korean both verbal and written (required)
- Must be a quick learner and adaptable to change
- Attention to detail essential
- Must be a team player

**What’s in it for you?**
- Generous discount on company products
- Access to discounts and special promotions with retail partners
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking

  • Customer Service Representatives

    4 weeks ago

    Homebush, Australia people2people Full time

    Essential and established brand, warm leads including repeat customers Western Sydney location with parking on site Attractive Commission Structure! **The Company**: This essential and iconic household name is on the lookout for a standout Customer Service Representatives to join their team in the Western Suburbs of Sydney. You will be a part of a newly...

  • Customer Service Representatives

    1 month ago

    Homebush, Australia people2people Full time

    Essential and established brand, warm leads including repeat customers - Western Sydney location with parking on site - Attractive Commission Structure! **The Company**: This essential and iconic household name is on the lookout for a standout Customer Service Representatives to join their team in the Western Suburbs of Sydney. You will be a part of a newly...

  • Customer Service Representatives

    4 weeks ago

    Homebush, Australia people2people Full time

    Essential and established brand, warm leads including repeat customers - Western Sydney location with parking on site - Attractive Commission Structure! **The Company**: This essential and iconic household name is on the lookout for a standout Customer Service Representatives to join their team in the Western Suburbs of Sydney. You will be a part of a newly...

  • Customer Service Representative

    2 weeks ago

    Homebush, Victoria, Australia JD Sports Full time

    Who are weKnown best as the_ '__Undisputed King of Trainers'_, JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel.In 2017, JD Sports first established itself in the Australian market and has since expanded to 60+ stores in NSW, VIC, QLD, WA, and SA with many more to come With a...

  • Customer Service Representative

    5 days ago

    Homebush, Australia Tech Domain Digital Full time

    Company Overview: Join our dynamic team at E-Vehicle Company, a leading innovator in the electric vehicle industry. We are committed to sustainability and cutting-edge technology, providing eco-friendly transportation solutions to our customers. As we expand our operations in Australia, we are seeking dedicated individuals to join our team and contribute to...

  • Customer Service Representative

    2 weeks ago

    Homebush, Victoria, Australia JD Group Full time

    The Role Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we pave our own path and are elite within our field. At JD Sports, we carefully curate our products to give our customers the most exclusive ranges from the best global brands, and we apply the same strategy to our talent. We are passionate,...

  • Customer Service Representative

    3 weeks ago

    Homebush, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Homebush Location**: - **$32.00 per/h + comm.**: - **Gtd 25hrs per week (8am - 11am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We...

  • Customer Service Representative

    4 days ago

    Homebush, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Homebush Location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8.00am to 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25...

  • Customer Service Representative

    3 weeks ago

    Homebush, Australia JD Sports Full time

    **Who are we** Known best as the_ 'Undisputed King of Trainers'_, JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel. In 2017, JD Sports first established itself in the Australian market and has since expanded to 40+ stores in NSW, VIC, QLD, WA and SA with many more to come! With a...

  • Online Customer Service Representative

    2 weeks ago

    Homebush, Victoria, Australia JD Sports Full time

    Who are weKnown best as the_ 'Undisputed King of Trainers'_, JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel.In 2017, JD Sports first established itself in the Australian market and has since expanded to 40+ stores in NSW, VIC, QLD, WA and SA with many more to come With a combined...

  • Online Customer Service Representative

    2 weeks ago

    Homebush, Victoria, Australia JD Sports Full time

    Who Are WeKnown best as the_ 'Undisputed King of Trainers'_, JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel.In 2017, JD Sports first established itself in the Australian market and has since expanded to 50+ stores in NSW, VIC, QLD, WA and SA with many more to come With a combined...

  • Outbound Customer Service Representatives

    1 month ago

    Homebush, Australia people2people Full time

    Essential and established brand, warm leads including repeat customers - Western Sydney location with parking on site - Attractive Commission Structure! **The Company**: This essential and iconic household name is on the lookout for multiple Outbound Customer Service Representatives to join their team in the Western Suburbs of Sydney. **The Role**: - You...

  • Outbound Customer Service Representatives

    4 weeks ago

    Homebush, Australia people2people Full time

    Essential and established brand, warm leads including repeat customers - Western Sydney location with parking on site - Attractive Commission Structure! **The Company**: This essential and iconic household name is on the lookout for multiple Outbound Customer Service Representatives to join their team in the Western Suburbs of Sydney. **The Role**: - You...

  • Customer Service Representative

    4 weeks ago

    Homebush, Australia JD Sports Full time

    **Who are we** Known best as the_ '_**_Undisputed King of Trainers'_**, JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel. In 2017, JD Sports first established itself in the Australian market and has since expanded to 40+ stores in NSW, VIC, QLD, WA and SA with many more to come!...

  • Online Customer Service Representative

    3 weeks ago

    Homebush, Australia JD Sports Full time

    **Who are we** Known best as the_ 'Undisputed King of Trainers'_, JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel. In 2017, JD Sports first established itself in the Australian market and has since expanded to 40+ stores in NSW, VIC, QLD, WA and SA with many more to come! With a...

  • Customer Service Representative

    4 weeks ago

    Homebush, Australia JD Sports Full time

    **Who are we** Known best as the_ '_**_Undisputed King of Trainers'_**, JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel. In 2017, JD Sports first established itself in the Australian market and has since expanded to 40+ stores in NSW, VIC, QLD, WA and SA with many more to come!...

  • Customer Service Representative

    4 weeks ago

    Homebush, Australia JD Sports Full time

    **Who are we** Known best as the_ '_**_Undisputed King of Trainers'_**, JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel. In 2017, JD Sports first established itself in the Australian market and has since expanded to 40+ stores in NSW, VIC, QLD, WA and SA with many more to come!...

  • Customer Care Representative

    2 weeks ago

    Homebush, Victoria, Australia Animal Referral Hospital Full time

    Job Description:Customer Care RepresentativeThe Animal Referral Hospital Homebush is a leading veterinary facility dedicated to providing high-quality and compassionate care to pets. We are seeking a Customer Care Representative to join our team and contribute to our mission of ensuring the well-being of animals.As a Customer Care Representative, you will be...

  • Customer Service Representative

    1 month ago

    Homebush, Australia JD Group Full time

    The Role Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we pave our own path and are elite within our field. At JD Sports, we carefully curate our products to give our customers the most exclusive ranges from the best global brands, and we apply the same strategy to our talent. We are...

  • Customer Service Representative

    4 weeks ago

    Homebush, Australia JD Group Full time

    The Role Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we pave our own path and are elite within our field. At JD Sports, we carefully curate our products to give our customers the most exclusive ranges from the best global brands, and we apply the same strategy to our talent. We are...