Customer Support

4 weeks ago

Melbourne, Australia Carsales Full time

Company Description

Are you ready to be a big part of something big?

At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different departments and small enough to connect authentically with leadership.

Not something you’d expect from one of the country’s biggest tech companies, is it?

And one of the best parts? We give you the autonomy to choose the working location that best suits your lifestyle – Office, Hybrid or Anywhere. 

What’s on offer: 

  • A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world. 
  • We’re proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, an AFR BOSS Best Place to Work, a Family Friendly Workplace, and WGEA Employer of Choice for Gender Equality.
  • The support of a highly engaged, high-performing team including a leadership team that you’ll actually have face time with. 
  • 22 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave.

Job Description

What you’ll do

We are looking for someone who will become a subject matter expert across our digital marketplace ‘caravancampingsales store’ and help build its growth by attracting and converting new customers who journey through the digital platform as well as assist in existing orders.

Demonstrating adaptability by understanding and effectively responding to evolving situations, diverse customer needs, and emerging technologies within the customer service realm. Experience in resolving customer pain points is essential to the successful delivery of enhancements and initiatives that service to create a better customer experience.

Reporting to the Customer Service Manager, this is your opportunity to assist our customers through their journey and support them with their needs, driving both customer satisfaction and loyalty in a positive direction. 

  • Share expertise to provide exceptional customer support and assistance across multiple channels, such as phone, email, web and live chat. 
  • Maintain day to day operations of the Success Team through tasks such as advert approvals, fraud identification, adjacent product support and administrative tasks.  
  • Understand and share expertise in resolving customer pain points is essential to the successful delivery of enhancements and initiatives that service to create a better customer experience. 
  • Collaborate in a fast-paced environment, you will be responsible for answering inbound customer service queries (voice and digital).
  • Develop and support solutions that take a proactive approach to customer resolution.

Qualifications

What are we looking for? 

  • Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously). 
  • Demonstrate understanding and expertise to manage enquiries through to resolution, this could involve liaising with multiple stakeholders both internal and external.
  • Understand and share expertise on caravan camping sales products and services.
  • Motivation to grow authentic relationships to retain clients whilst exceeding KPIs. 

Additional Information

A few other things we want to let you know about... 

  • carsales is an equal opportunity employer and we pride ourselves on fostering a diverse and inclusive workplace. We encourage everyone of all ages, genders and backgrounds to apply. If you’re a candidate with a disability or you’ll need some adjustments to be at your best, let us know how we can provide you with additional support. 
  • We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask. 
  • We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant. 
  • Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis. 

So come and join our team - because every role is a big role in our plans to go big. 

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