Customer Care Support Specialist

3 weeks ago

Melbourne, Australia Commonwealth Bank Full time

**- **You are passionate about customer care with experience in eCommerce, looking for a role that suits your lifestyle**:

- **We are a team of innovative thinkers, solving complex problems with simple solutions**:

- **Together we can find the best outcomes for our teams and customers**:

- **Rotating roster offered **7am to 7pm Monday to Sunday**:
**Do work that matters**

**As a **Customer Care Support Specialist **, you will be part of our eCommerce team. You’ll be the friendly voice our customers hear when they contact us. If you’re not already, you’ll become an eCommerce specialist who understands the unique needs of our customers.**

**We’re looking for someone with flexibility to work evenings, weekends, holidays, and occasional overtime when needed. We offer a rotating roster between **7am to 7pm Monday to Sunday **, a supportive training program, and the flexibility to work from home, or from any of our offices around Australia.**

**Our eCommerce Product Team is continually growing and we’re going through a massive digital transformation. We’re looking for experienced specialists to support our frontline teams and business banking customers. Responsibilities of your role could include -**
- **Understanding our eCommerce products, including the technical specifications and benefits, and communicate this to our customers**
- **Providing exceptional support to frontline teams and customers through evaluating the nature of each contact and determining the appropriate action to resolve the issue**
- **Be responsible for risk management activities such as running controls, resolving and providing support throughout remediation’s, outages and incidents**
- **Communicate complex issues to appropriate service owners or departments to determine and recommend appropriate courses of action**
- **Optimizing documentation and help build processes for team and customer support and instigate changes that help scale our processes**
- **Have an opportunity to learn how eCommerce operates from the ground up, make a real impact on the future of the organisation and become an advocate of our products.**

**See yourself in the team**

**As a specialist, you’ll be working within Merchant Solutions. We support our customers to operate and grow their business, through the provision of innovative payment solutions that help them better engage with their customers and suppliers. The eCommerce Product Team, is accountable for the development and optimisation of online acquiring solutions to deliver payment products and services to customers where the cardholder isn’t present. We prioritise our customers and relentlessly improve their experience and solve their needs.**

**We want to hear from you if you have**:

- **Prior knowledge of online payment processing, developing operating procedures and SOPs with previous banking experience is preferred**
- **Strong personal and customer service abilities with a passion for providing solutions**
- **A growth mindset with the ability to work flexibly through change and ambiguity**
- **Risk Mindset -all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.**

**We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.**

**Advertising End Date: 23/02/2023

  • Customer Care Specialist

    1 week ago

    Melbourne, Australia Commonwealth Bank Full time

    Start with a job - stay for a career - You can thrive in a flexible, work from home environment - with minimum 1 day per fortnight in your nearest office - Your financial wellbeing is important to us - our staff discounts and benefits will be everything you want and more We’re on the lookout for Customer Care Specialists who genuinely care about having...

  • Customer Care Specialist

    5 days ago

    Melbourne City Centre, Australia Guild Group Full time

    Job Number: 493155 Work type: Full Time Permanent **Location**: Melbourne (CBD) Categories: Customer Service, Claims Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we’ve been providing exceptional products, services, and unparalleled customer experiences, driven by...

  • Customer Support

    2 weeks ago

    Melbourne, Australia Red Energy Full time

    **Customer Support & Admin Specialist** Exciting times are right in front of you, we’re hiring for our Customer Initialisation (CI) team! We’re offering full time opportunities in a specialist role within our CI team, where your experience can be utilised and skills further developed, whilst looking after the onboarding process of our customers. It’s...

  • Customer Support

    4 weeks ago

    Melbourne, Australia Red Energy Full time

    **Customer Support & Admin Specialist** Exciting times are right in front of you, we’re hiring for our Customer Initialisation (CI) team! We’re offering full time opportunities in a specialist role within our CI team, where your experience can be utilised and skills further developed, whilst looking after the onboarding process of our customers. It’s...

  • Program & Customer Support Specialist

    5 days ago

    Melbourne, Australia Harris Computer Systems Full time

    Reporting to VP Support Services, the Program and Customer Support Specialist will be responsible for coordinating the daily administration of our health programs and for providing product and service information and support. You must be highly organised, process-driven and detail orientated, have exceptional verbal and written communication skills and the...

  • Customer Care Specialist

    1 day ago

    Melbourne, Australia Lyka Full time

    Who are we?Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease,...

  • Customer Care Specialist

    6 days ago

    Melbourne City Centre, Australia Guild Group Full time

    Job Number: - 493316 Work type: - Full Time Permanent **Location**: - Melbourne (CBD) Categories: - Customer Service Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we’ve been providing exceptional products, services, and unparalleled customer experiences, driven...

  • Customer Support Manager

    2 days ago

    Melbourne, Australia Claro Aged Care and Disability Services Full time

    **Who we are**: We put people at the centre of everything we do. Through individualised, local, community-based support we remove barriers, increase life choices, and empower people to have meaningful relationships and connections. We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in...

  • Customer Service Specialist Specialist

    3 days ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Specialist - Estate Settlement Services - Note we have 6 full-time roles available. - Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week full-time in Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and...

  • National Road Logistics Customer Care

    2 days ago

    Melbourne, Australia Kuehne+Nagel Full time

    We are looking for an outstanding Road Logistics Customer Care and Operations Specialist to join our thriving team in Melbourne. - ** Your Role **:You will be part of our Road Logistics team, adding your expertise and skills to the delivery of Customer and Operational excellence. - ** Your Responsibilities **:Apart from completing a variety of operational...

  • Customer Initialisation Specialist

    3 weeks ago

    Melbourne, Australia Red Energy Full time

    **Customer Initialisation Specialist** Exciting times are right in front of you, we’re hiring for our Customer Initialisation (CI) team! We’re offering full time opportunities in a specialist role within our CI team, where your experience can be utilised and skills further developed, whilst looking after the onboarding process of our customers. It’s...

  • Customer Support Manager Aged Care

    3 days ago

    Melbourne, Australia Zenitas Full time

    Case Manager - Aged Care Your Role As the Customer Support Manager each day will look a little different and your key responsibilities will include: - Conducting reviews for our clients, building, and revising their care plans, goals, services and expenditure - Establish Home Care Agreements and ensure all compliance and care governance documentation is...

  • Customer Support Specialist

    13 hours ago

    Melbourne, Australia Property Exchange Full time

    Customer Support Specialist - eConveyancing/SettlementsMelbourneCustomer and Commercial – Customer Operations /Maximum term /HybridApply for this jobA day in the lifeThe Customer Support Specialist is responsible for Level 1 support and the resolution of in-bound customer enquiries via live chat, email and phone. Any enquiry that can’t be resolved...

  • Customer Service Specialist Specialist

    3 days ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Note we have 6 full-time roles available. - Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week full-time in Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to...

  • Patient Care Worker

    3 days ago

    Melbourne, Australia devoted care Full time

    **Patient Care Worker - MELBOURNE VICTORIA - AGED CARE FACILITY** **Opportunities to work and live in Australia** We are currently seeking those with a Certificate III/IV in Individual Support/Aged Care/Disability/HSA or Student Nurses with a passion for aged care. A fantastic opportunity to join one of Australia’s leading specialists in Aged Care....

  • General Practitioner

    3 weeks ago

    West Melbourne, Australia Healthcarelink Support Full time

    About the practiceBased in West Melbourne, our client is one of the leading practices in the area in this DPA location. The current doctors are all booked in advance and a new GP is needed to join the team for the patient demand. This clinic boasts state-of-the-art technologies with a high-end facility, full nursing services, and a local support team. They...

  • Patient Care Assistant

    6 days ago

    Melbourne, Australia devoted care Full time

    **Patient Care Worker - MELBOURNE CITY AGED CARE FACILITY** **Opportunities to work and live in Australia** We are currently seeking those with a Certificate III/IV in Individual Support/Aged Care/Disability/HSA or Student Nurses with a passion for aged care. A fantastic opportunity to join one of Australia’s leading specialists in Aged Care. Unite with...

  • Customer Support Specialist

    14 hours ago

    Melbourne, Australia Pexa Full time

    A day in the lifeThe Customer Support Specialist is responsible for Level 1 support and the resolution of in-bound customer enquiries via live chat, email and phone. Any enquiry that can’t be resolved immediately will be escalated to Levels 2 or 3. The Customer Support Specialist will monitor all escalated enquiries to ensure that they are handled within...

  • Technical Support Specialist

    2 days ago

    Melbourne, Australia Aggreko, LLC Full time

    We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for an Brisbane based Technical Support Specialist, a role that will help us to power...

  • Customer Service Specialist

    10 hours ago

    South Melbourne, Australia Bank of Melbourne Full time

    **Permanent vacancy at our branch in South Melbourne!**: - **Full-time position (38 hours per week)**: - **Strong customer service experience essential** **How will I help?** You’ll be the face of Bank of Melbourne, working in-branch to help our customers achieve their financial goals. It’s important that you understand the customer’s individual...