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Service Specialist

2 months ago

Brisbane, Australia Suncorp Group Full time

Brisbane (pref) OR Sydney

  • Unique opportunity to join a large complex environment with a market leader
  • Suncorp is at the forefront of End User Compute tech; opportunity to upskill
  • Join a collaborative culture with a strong emphasis on career growth and development

We’re never just satisfied with how things are – because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler and better for our customers and each other.

About the role:

This Service Specialist plays a vital role in the End User Compute team which delivers a range of services supporting a wide variety products including Desktops, Laptops, Printers and Applications including the Microsoft Operating System and Office applications. 

You will be supporting the devices, platforms, processes and Partners, to ensure the environments are operational and compliant and within Suncorp's risk appetite. This includes life cycle management of the fleet including the operating systems and applications required for Suncorp to deliver on customer needs and expectations.  

To succeed in this role, you will have experience with InTune and Configuration Manager to manage a fleet that consists of physical devices, cloud desktops and applications. You will have a good understanding of the Microsoft Cloud offerings and Citrix DaaS in addition to client side applications, integration and packaging along with patching and vulnerability management.

This is a great opportunity for someone who is looking to step away from a hands-on tech role while still utilising your experience in InTune and Configuration Manager. Suncorp is at the forefront of End User Compute technology so there is plenty of scope to develop new skills to enhance your career.

What you’ll do:

Ensure the provision of secure End User Compute platforms built on Microsoft and Citrix technologies by:

  • Providing input to strategic plans and roadmaps for End User Compute activities to align with organisational goals and objectives.
  • Offering expert advice and recommendations on Microsoft and Citrix technologies to support edge devices and application packaging and delivery.
  • Actively participating in troubleshooting and resolving technical issues related to End User Compute services.
  • Governing IT Partners to deliver best in class services, through Governance, Reporting and Continuous Service Improvement.
  • Developing, maintaining and continuously seek improvements to the processes and procedures to maximise customer experience.
  • Ensuring the health and availability of End User Compute platforms and services.

What you’ll bring:

  • Three+ years of experience with Configuration Manager, InTune, Microsoft and Citrix technologies managing a fleet that consists of physical devices and cloud desktops and applications
  • Must have a good understanding of applications, integration and packaging; patching and vulnerability management
  • Previous experience in service delivery, working with and managing technology partners to deliver first class technology services
  • Demonstrated knowledge of Infrastructure services
  • Working in the financial/insurance industry would be beneficial
  • Strong collaboration skills and the ability to build effective relationships
  • A genuine passion for technology and service delivery

What we can offer you:

  • Discounts and offers on a range of retail favourite stores as well as insurance products.
  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer leave, and unlimited paid emergency response leave.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

About Suncorp:

We’re proud to be a part of the Suncorp family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

At Suncorp we are flexible in the way we approach our work, and we are open to supporting you to achieve your work goals even if that means your work week doesn’t look the same as others.

If this opportunity sounds like the challenge you have been looking for, please apply online today. 

At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.