Clinical Systems Application Specialist
1 day ago
Maintain, configure & ensure the smooth operation of applications & technology that support important clinical business systems for the RFDS in QLD
Classifications- IT & Telecomms
- System Administration
- Permanent / Full Time
- Hybrid Working
- Not-for-profit tax-free benefits up to $18,550
- Full time role, Brisbane airport location- Free Parking
The Royal Flying Doctor Service (Queensland Section) is seeking a collaborative, self-motivated, and experienced application support specialist to join our Digital and Technology Team as the Clinical Systems Application Specialist. This role is a critical support for our Medical, Nursing and Clinical services teams to connect and deliver better health access and outcomes for regional, rural and remote communities.
About the Role- Maintain, configure and ensure the reliable operation of applications and technology that support RFDS' critical clinical business systems
- Establish and strengthen strong relationships with key stakeholders to effectively manage incidents, requests and problems related to clinical systems
You will be responsible for supporting:
- Incident and problem management
- System availability and capacity management
- Configuration Release and Change Management
This is a permanent full-time role based in Brisbane. Our Digital & Technology team offers hybrid working arrangements with a mixture of home and office work.
What We Are Looking ForWe are looking for an application support specialist who is a team player, communicates openly and confidently with all stakeholders, and works collaboratively with the wider RFDS team. In addition, you will have formal qualifications in Information Technology or a closely related field, and you will demonstrate:
- Complex problem-solving skills and ability to explain technical issues and solutions in easy-to-understand language
- Experience implementing and supporting clinical business systems
- Experience supporting clinical systems SQL databases and industry-standard messaging technologies
- Supporting both front and back (end to end) components of our Clinical applications
- The ability to export & review application log files
- Hands-on experience with scripting and automation tools
- Experience with ITSM Ticket Management, including queue management and triage
It is highly regarded to have Application support experience in Best Practice, Medical Director, Titanium, Sidexis and Secure Messaging applications for clinical systems.
About UsThe Royal Flying Doctor Service is one of the world's largest and most comprehensive aeromedical organisations. The RFDS in Queensland provides excellence in and access to primary health care and aeromedical services across the state.
Why Join Us- Attractive remuneration package up to $115K + Super depending on experience
- Generous not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
- Flexible working arrangements and free parking when you do come to the office
- Access to Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
- Private health insurance discounts
- Novated leasing options available
- Access to a full allocation of a newly launched uniform range at no cost
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